<h1 style='margin: 12pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 16pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><span style='font-family: Helvetica, sans-serif;'>This article will cover troubleshooting obstructions on Lutron Serena and Triathlon wood blinds. </span></h1>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'> </span></p>
<h2 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 13pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><span style='font-family: Helvetica, sans-serif;'>This article is expected to take 5 minutes to complete.</span></h2>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><span style='font-size: 18px;line-height: 107%;font-family: Helvetica, sans-serif;color: rgb(0, 0, 0);'>Knowledge Article Contents:</span></h3>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='font-size: 12pt;line-height: 107%;font-family: Helvetica, sans-serif;color: rgb(47, 84, 150);'>Before You Begin </span></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a href='#FactoryDefaultShade' target='_self' style='color: rgb(47, 84, 150);'><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'>1: Factory Default the Shade to Clear the Blink Code</span></a></span></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a href='#ObstructionBlinkCodeAfterOpen' target='_self' style='color: rgb(47, 84, 150);'><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'>2: Obstruction Blink Code Occurs Only After Opening Shade</span></a></span></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a href='#InspectTiltLadderHeadrail' target='_self' style='color: rgb(47, 84, 150);'><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'>3: Inspect Tilt Ladder in Headrail</span></a></span></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='font-size: 12pt;line-height: 107%;font-family: Helvetica, sans-serif;color: rgb(47, 84, 150);'>Related Articles</span></h4>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='font-size: 14pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;color: rgb(47, 84, 150);'>Before You Begin</span></h4>
<p style='box-sizing: border-box;margin: 0in 0in 8pt;padding: 0px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>The obstruction blink code occurs when the shade senses issues with the movement of the wood slats. This can be caused by the following:</span></p>
<ul style='box-sizing: border-box;padding: 0px;list-style-type: disc;color: rgb(24, 24, 24);font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 13px;white-space: normal;background-color: rgb(255, 255, 255);margin: 0px 0px 0in var(--lwc-spacingLarge,1.5rem);'><li style='box-sizing: border-box;margin: 0in 0in 0in 0px;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>Manual operation of the shade.</span></li><li style='box-sizing: border-box;margin: 0in 0in 0in 0px;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>Limits being set too tight.</span></li><li style='box-sizing: border-box;margin: 0in 0in 8pt 0px;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>Interference of the slats by a nearby object.</span></li></ul>
<p style='box-sizing: border-box;margin: 0in 0in 8pt;padding: 0px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>Inspect your wood blind for obstructions to the wood slats&#39; bottom bar. If the shade is rubbing or catching on anything, adjust the shade to prevent it from striking the object. </span><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'></span></p>
<p style='box-sizing: border-box;margin: 0in 0in 8pt;padding: 0px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>The sections below cover how to troubleshoot obstructions on wood blinds.</span></p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a id='FactoryDefaultShade' target='_blank' style='color: rgb(47, 84, 150);'><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'>Section 1: Factory Default the Shade to Clear the Obstruction Blink Code</span></a></span></h4>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If your shade strikes another object or is manually manipulated, it must be returned to factory default to clear the error code.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'><span style='color: rgb(24, 24, 24);font-family: Helvetica, sans-serif;font-size: 14.6667px;white-space: normal;background-color: rgb(255, 255, 255);float: none;display: inline;'>Watch the video, or follow the step-by-step instructions, below to factory default your shade:</span> </span></p>
<p><iframe frameborder='0' scrolling='auto' width='560' height='315' style='display: table;margin-left: auto;margin-right: auto;' src='https://www.youtube.com/embed/dsclDbf4AAI?si=hhsrWe_UBTeE87UI&amp;clip=…; title='YouTube video player' allowfullscreen='allowfullscreen'></iframe></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='box-sizing: border-box;margin: 0in 0in 8pt;padding: 0px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>To factory default your shade, follow the steps below:</span></p>
<ol style='box-sizing: border-box;padding: 0px;list-style-type: decimal;color: rgb(24, 24, 24);font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 13px;white-space: normal;background-color: rgb(255, 255, 255);margin: 0px 0px 0in var(--lwc-spacingLarge,1.5rem);'><li style='box-sizing: border-box;margin: 0in 0in 0in 0px;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>Locate the shade’s Indicator Light (IL) button.</span></li><li style='box-sizing: border-box;margin: 0in 0in 0in 0px;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>Tap the shade button quickly 3 times and hold the button after the third tap until the IL blinks green rapidly.</span></li><li style='box-sizing: border-box;margin: 0in 0in 8pt 0px;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>Immediately release and tap the shade button quickly 3 more times. Do not hold. The shade button will blink green rapidly then blink red/green 3 times and turn off. This indicates a successful factory default.</span></li></ol>
<p style='box-sizing: border-box;margin: 0in 0in 8pt;padding: 0px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='box-sizing: border-box;margin: 0in 0in 8pt;padding: 0px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'><strong style='box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);'>Important:</strong> Factory defaulting will remove the shade from any previously paired remotes or systems. The shade must be added back to the prior system or paired with the previous remote. Factory defaulting does not affect the shade’s upper and lower limit settings.</span></p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a id='ObstructionBlinkCodeAfterOpen' target='_blank' style='color: rgb(47, 84, 150);'><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'>Section 2: Obstruction Blink Code Occurs Only After Opening Shade</span></a></span></h4>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'> </span></p>
<p style='box-sizing: border-box;margin: 0in 0in 8pt;padding: 0px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>When the Obstruction Blink Code occurs after opening the shade, the Open Limit is set too high. Click here for instructions on How to Reset Limits on Lutron Serena and Triathlon Wood Blinds.</span></p>
<p style='box-sizing: border-box;margin: 0in 0in 8pt;padding: 0px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>Reset the Open Shade Limit at least ¼” (.25 inches) / 0.6cm lower than the point where the button blinks.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;color: rgb(24, 24, 24);font-size: 14.6667px;white-space: normal;background-color: rgb(255, 255, 255);font-family: Helvetica, sans-serif;'><span class='normaltextrun' style='box-sizing: border-box;'>Click here to learn <a style='box-sizing: border-box;color: var(--lwc-brandtextlink,rgb(1, 118, 211));text-decoration-line: none;transition: color 0.1s linear 0s;cursor: pointer;' target='_blank'><span style='box-sizing: border-box;text-decoration-line: underline;'><span style='box-sizing: border-box;color: rgb(47, 84, 150);'>How to Reset Shade Limits</span></span></a></span></span><span class='normaltextrun' style='box-sizing: border-box;color: rgb(24, 24, 24);font-family: Calibri, sans-serif;font-size: 14.6667px;white-space: normal;background-color: rgb(255, 255, 255);'><span style='box-sizing: border-box;font-family: Helvetica, sans-serif;'>.</span></span></p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a id='InspectTiltLadderHeadrail' target='_blank' style='color: rgb(47, 84, 150);'><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'>Section 3</span></a><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'>: Inspect the Tilt Ladder in the Headrail</span></span><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'></span></h4>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If your shade is <em>Outside Mounted</em> the tilt ladders are accessible at the top of the headrail. If the shade is <em>Inside Mounted</em>, the shade must be removed from the brackets to access the tilt ladders at the top of the headrail. </span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='box-sizing: border-box;color: rgb(24, 24, 24);font-size: 14.6667px;white-space: normal;background-color: rgb(255, 255, 255);font-family: Helvetica, sans-serif;'>Click here to review the <span style='text-decoration: underline;'><a style='box-sizing: border-box;color: var(--lwc-brandtextlink,rgb(1, 118, 211));text-decoration: underline;transition: color 0.1s linear 0s;cursor: pointer;' target='_blank' href='https://assets.lutron.com/a/documents/045836.pdf'><span style='box-sizing: border-box;color: rgb(47, 84, 150);text-decoration: underline;'>Serena and Triathlon Wood Blinds Installation Manual</span></a></span></span><span style='box-sizing: border-box;color: rgb(24, 24, 24);font-family: Calibri, sans-serif;font-size: 14.6667px;white-space: normal;background-color: rgb(255, 255, 255);'><span style='box-sizing: border-box;font-size: 8pt;line-height: 11.4133px;'> </span></span><span style='box-sizing: border-box;color: rgb(24, 24, 24);font-size: 14.6667px;white-space: normal;background-color: rgb(255, 255, 255);font-family: Helvetica, sans-serif;'>for instructions on how to operate brackets.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>The <em>Tilt Ladder</em> is the harness (string) around the tilt spool and the slats that hold and tilt them. The <em>Tilt Spool</em> rotates inside the headrail to perform the tilt function.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Please confirm the tilt ladders are fully seated in the tilt spools, and not interfering with the clear spool cover. </span></p>
<p style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Lutron Serena/Triathlon Wood Blind with Exposed Tilt Ladder in Headrail' height='203' width='441'></img>  <span style='font-family: Helvetica, sans-serif;'></span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span class='ui-provider'><span style='font-family: Helvetica, sans-serif;'>If the tilt ladder is not fully seated in the tilt spool the shade may detect an obstruction. Identify the clear cover over the pully and remove it. The clear cover is firmly attached and requires force to be removed.</span></span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If the strings are still tangled or if the cord becomes disengaged from the spool during this process, please contact Lutron Technical Support for assistance.</span><span style='font-family: Helvetica, sans-serif;'></span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><span style='font-size: 14pt;line-height: 107%;font-family: Helvetica, sans-serif;color: rgb(47, 84, 150);'>Related Articles</span></h3>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span class='normaltextrun'><span style='font-family: Helvetica, sans-serif;color: black;background: white;'>Click here for more assistance with <a href='https://support.lutron.com/us/en/product/shades/article/troubleshooting…; target='_blank'>Lutron Shade Blink Codes and Troubleshooting</a></span></span><span class='normaltextrun'><span style='font-family: Helvetica, sans-serif;color: black;background: white;'>.</span></span></p>