Lutron Connect Portal - Athena Dashboard

<h2>Overview</h2>
The Athena Dashboard visualizes building data through a range of curated views. Features ranging from floorplans to pie charts give users access to the insights they need to optimize spaces, meet sustainability goals, and more. With clarity and control, specifiers can deliver their design vision along with unprecedented data power to make an impactful decision without compromising flexibility. 
<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Athena Dashboard Software License
<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Requires a license to get the full suite of features. Each license grants access to the dashboard for a place (collection of systems) for a set duration of time including all updates released to the dashboard during the subscription window. </li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Works with Lutron Athena lighting control system</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>System must be connected to the internet and be receiving automatic firmware updates</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Start-up is required for the Athena dashboard. This can be done as part of system startup</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Each license grants access to the dashboard for a place (collection of systems) for a set duration of time including all updates released to the dashboard during the subscription window.</li></ul>
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<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>he Athena Dashboard allows for a way to easily present energy data! <ul><li>Energy Data relies on a properly set up Load Schedule.</li><li>If a fixture changes from original design to when installed, energy data may not be accurate unless the LD+ file is changed to reflect that change.</li></ul>
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<h2>Dashboard Demo</h2>
<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='https://mylutronservices.lutron.net/passwordprotecteddocumentlibrary/at…; target='_blank'>Athena Dashboard Demo Guide (Guide links to actual demo as well)</a>
<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>You must sign in or be signed in with your myLutron account to access this document.</li></ul>
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<h2>Documentation</h2>
<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='https://webapiaw1proddat01st01.blob.core.windows.net/assets/documents/3…; target='_blank'>Athena Dashboard Spec Submittal </a></li></ul>
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<h2>FAQ</h2>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Will there be different access right capabilities for users?  </li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Today there is only Admin privileges. There is work being done to expand this to a view only role for dashboard only, but that is not a part of this launch. </li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Will the dashboard allow for support logs to be pulled from the processor? </li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>This can be done from the System Monitor tool within the Lutron Connect Portal.</li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>When connected to the cloud the system sends runtime logs to the cloud.  How much traffic is that for say a 16 processor system?</li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Rough estimation with regular traffic (minimum light level change events) ~ 500KiB/3 days.</li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>What happens when the internet connectivity to the processor drops, does the processor store the data and then push it back to the cloud, once the internet is restored, if so, how much data processor can store?</li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Yes, the processor stores the data locally and restores the upload operation automatically when the Internet resumes. The processor buffer is capable of keeping data for 2 to 3 days. </li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Is there way to see current live occupancy over floor plan?  </li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Not yet; this is only historical data. but we have heard this feedback and are working on a solution. We do not have a timeline for this feature quite yet.</li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Does the Dashboard still show areas with zero wattage loads?</li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Yes.</li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Lamp wattage might not be the best thing, should it not be fixture wattage? </li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>This is a Lutron Designer wording choice and was not changed for the dashboard. Note, at the dashboard level, everything is rolled up at the area level and not fixture level.</li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Does the quote number need to be input somewhere in the database in order to validate it and enable the dashboard? Or how does it get tied to the project?  </li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>No just in the system monitoring page. It will be a manual validation for now.</li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Is energy consumption based on control strategy available (Savings by Strategy in Quantum)? </li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>This feature is not available with no current plans to add this.</li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Why would field service agents need to collect log files (processor/Lutron Designer support files) if everything is connected to the cloud? </li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>We cannot get support files unless user has consented to pull support logs. Lutron Designer logs are not on the cloud and are tied to the install instance (i.e. logs for Designer issues need to come from the machine where the problem occurred, there is no cloud component for designer logs). Cloud logs/monitors are making sure we are not seeing any unexpected errors, delays, or other anomalies, but all of this data is anonymized to protect our customers privacy. </li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>What is the delay from 1) wall station  to dashboard, 2) App to dashboard, and 3) occupancy sensor to Dashboard? For example with a solid connection, now quickly will Dashboard update for occupancy changes, lighting changes and app change? Can it be added to the spec sheet?</li></ul>
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<ul><li style='list-style-type: none;font-size: 16px;font-family: helvetica, arial, sans-serif;'>
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>15 minute roll-ups of data is shipped to the cloud. This is in the spec.</li></ul>
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<ul><li dir='ltr' style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>My work hours data doesn't line up with the default 7am-7pm schedule. How to fix that?
<ul><li dir='ltr' style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Open the system file in designer and save in version 23.5 and above to set the timezone. The NEW data after this action will align with work hours schedule. The old data will not be aligned.</li></ul>
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<h2>Troubleshooting</h2>
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<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Issue - I see some energy usage even though the area is turned OFF. <ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Troubleshooting - </li></ul>
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<ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Some drivers on an ESN in the area is reporting an error level. </li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>When processor detects there is an error level reported by the ESN, it assumes "Maximum" usage by that particular driver. This is by design.</li></ol>
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<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Issue - I cannot see Areas. <ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Perform database transfer in 22.7+ Lutron Designer version and ensure you are connected to internet and there is a green checkmark in the top right corner of the designer.</li></ol>
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<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Issue - The usage and saved wattage for an area is 0 even though it has loads. <ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Check if the wattage is entered for loads in the designer file.</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>If it is entered but still no data, check processor connection to the internet.</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>After fixing one or both of above things wait for about 15 minutes at most for dashboard to reflect data.</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>If both these things look good but still no wattage then contact Lutron Support with a support file.</li></ol>
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<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Issue - I see a gap in my energy data at a specific time
<ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Network might have had a temp outage</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Processor was updating firmware</li></ol>
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<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Issue - I am no longer seeing new data adding to my Dashboard <ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Processor is offline</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>IT configuration changed and system is out of sync.</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Replaced processor, data shipping was not enabled.</li></ol>
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<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Issue - My system is not listed in the dropdown <ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>If never there before, enable the dashboard</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Ensure the Place shows in the Connect Portal. If it does not, check to ensure your cloud access was not revoked.</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Replaced Processor and did not re-enable dashboard</li></ol>
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<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Issue - I cannot enable the dashboard from Systems Diagnostics
<ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Make sure project/quote number is valid/in correct format</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Make sure processors are online</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Validate processor firmware meets minimum requirement (23.00.19f000)</li></ol>
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<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Issue - I was troubleshooting a system and lost all existing data
<ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Make sure the system was not moved from one Place to another</li></ol>
</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Issue - I don't see any data before Jan 3, 2024 when I enable work hours toggle.
<ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>That is expected as we started collecting work hours data from Jan 3, 2024.</li></ol>
</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Issue - I see the work hours set but the data doesn't line up with the schedule, it seems it's out of the bounds of 7am - 7pm <ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Need to set the time zone of the place by opening the system file in designer and saving it in version 23.5 and above. The new data will be aligned but old data will remain as it was.</li></ol>
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An overview of the Athena Dashboard located on the Lutron Connect Portal.

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Lutron Connect Portal - Athena Dashboard

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Lutron Connect Portal - Athena Dashboard

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An overview of the Athena Dashboard located on the Lutron Connect Portal.

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Lutron Connect Portal - Athena Dashboard

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