<h1 style='margin: 12pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 16pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><span style='font-family: Helvetica, sans-serif;'>This article details troubleshooting obstructions on Lutron Serena and Triathlon honeycomb shades.  </span></h1>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'> </span></p>
<h2 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 13pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><span style='font-family: Helvetica, sans-serif;'>This article is expected to take less than 5 minutes to complete.</span></h2>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><span style='font-size: 18px;line-height: 107%;font-family: Helvetica, sans-serif;color: rgb(0, 0, 0);'>Knowledge Article Contents:</span></h3>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='font-size: 12pt;line-height: 107%;font-family: Helvetica, sans-serif;color: rgb(47, 84, 150);'>Before You Begin </span></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a href='#FactoryDefaultShadeClearBlink' target='_self' style='color: rgb(47, 84, 150);'><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'>1: Factory Default the Shade to Clear the Blink Code</span></a></span></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a href='#ObstructionBlinkAfterOpeningShade' target='_self' style='color: rgb(47, 84, 150);'><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'>2: Obstruction Blink Code Occurs Only After Opening Shade</span></a></span></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a href='#InspectShadeSpools' target='_self' style='color: rgb(47, 84, 150);'><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'>3: Inspect Shade Spools for Tangled Strings</span></a></span></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='font-size: 12pt;line-height: 107%;font-family: Helvetica, sans-serif;color: rgb(47, 84, 150);'>Related Articles</span></h4>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='font-size: 14pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;color: rgb(47, 84, 150);'>Before You Begin</span></h4>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>The obstruction blink code occurs when the shade senses issues with the movement of the fabric panel. This can be caused by the following:</span></p>
<ul style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Manual operation of the shade.</span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Limits being set too tight.</span></li><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Tangled/broken strings. </span></li></ul>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Inspect your honeycomb shade for obstructions to the fabric and/or bottom bar. If the shade is rubbing or catching on anything, adjust the shade to prevent it from striking the object. </span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>After confirming there is nothing obstructing the shade, follow the steps below to continue troubleshooting. </span></p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a id='FactoryDefaultShadeClearBlink' target='_blank' style='color: rgb(47, 84, 150);'><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'>Section 1: Factory Default the Shade to Clear the Obstruction Blink Code</span></a></span></h4>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If your shade strikes another object or is manually manipulated, it must be returned to factory default to clear the error code. </span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Watch the video or follow the step-by-step instructions below to factory default your shade:</span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p><iframe frameborder='0' scrolling='auto' width='560' height='315' style='display: table;margin-left: auto;margin-right: auto;' src='https://www.youtube.com/embed/dsclDbf4AAI?si=hhsrWe_UBTeE87UI&amp;clip=…; title='YouTube video player' allowfullscreen='allowfullscreen'></iframe></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>To factory default your shade, follow the steps below:</span></p>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Locate the shade’s Indicator Light (IL) button.</span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Tap the shade button quickly 3 times and hold the button after the third tap until the IL blinks green rapidly.</span></li><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Immediately release and tap the shade button quickly 3 more times. Do not hold. The shade button will blink green rapidly then blink red/green 3 times and turn off. This indicates a successful factory default. </span></li></ol>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'><strong>Important:</strong> Factory defaulting will remove the shade from any previously paired remotes or systems. The shade must be added back to the prior system or paired with the previous remote. Factory defaulting does not affect the shade’s upper and lower limit settings.</span></p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a id='ObstructionBlinkAfterOpeningShade' target='_blank' style='color: rgb(47, 84, 150);'><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'>Section 2: Obstruction Blink Code Occurs Only After Opening Shade</span></a></span></h4>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'> </span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>When the Obstruction Blink Code occurs after opening the shade, the Open Limit is set too high. Click here for instructions on How to Reset Lutron Honeycomb Shade Settings Limits. </span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Reset the Open Shade Limit at least ¼” (.25 inches) / 0.6cm lower than the point where the button blinks. </span></p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='color: rgb(47, 84, 150);'><a id='InspectShadeSpools' target='_blank' style='color: rgb(47, 84, 150);'><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'>Section 3</span></a><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'>: Inspect Shade Spools for Tangled Strings</span></span></h4>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Shade spool strings can tangle if the shade runs into an obstruction during motion. A shade has 2-4 spools.</span></p>
<p style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Honeycomb Shade with Exposed Spools' height='122' width='411'></img> </p>
<p style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Press the tab on the front of each tap and tilt the bracket of your honeycomb shade. Angle the shade forward to make the inside of the headrail visible. </span></p>
<p style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Good Spool vs. Bad Spool on Lutron Serena / Triathlon Honeycomb Shade' height='234' width='461'></img></p>
<p style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Inspect all the spools for any tangled strings. If you have a tangled string, the following procedure is used to correct tangled cord spools in Honeycomb shades:</span></p>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Move the shade to the Open Limit. </span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Tap the Shade Button. The Shade Button illuminates green. </span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Press and hold the Open and Raise buttons on the assigned remote. The shade button flashes green and then stays on. </span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Jog the shade towards the Closed position using the lower button while applying gentle, but firm, pressure downward to the bottom rail. </span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Repeat this process until all cord is removed from the spool. </span></li><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Remove pressure from the bottom rail, then run the shade up to the Open position and re-inspect the cord in the spool.</span><span style='font-family: Helvetica, sans-serif;'></span></li></ol>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If the strings are still tangled, or if the cord disengages from the spool during this process, please contact Lutron Technical Support.</span></p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><span style='font-size: 14pt;line-height: 107%;font-family: Helvetica, sans-serif;color: rgb(47, 84, 150);'>Related Articles</span></h3>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'> </span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span class='normaltextrun'><span style='font-family: Helvetica, sans-serif;color: black;background: white;'>Click here for more assistance with <a href='https://support.lutron.com/us/en/product/shades/article/troubleshooting…; target='_self'>Lutron Shade Blink Code and Troubleshooting</a></span></span><span class='normaltextrun'><span style='font-family: Helvetica, sans-serif;color: black;background: white;'>.</span></span></p>