Setting Shade Limits in the Lutron App

<h2 style='margin: 12pt 0in 0in;line-height: 1;break-after: avoid;font-size: 16pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;'>This article covers setting limits on Lutron Serena, Triathlon and Palladiom Wire-free shades using the Lutron App. </h2>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 1.5;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 1.5;break-after: avoid;font-size: 12pt;font-family: 'Calibri Light', sans-serif;color: rgb(31, 55, 99);font-weight: normal;'>Knowledge Article Contents:</h3>
<ol><li style='line-height: 1.3;break-after: avoid;font-size: 16px;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><a href='#Before' target='_self'>Before You Begin </a></li><li style='line-height: 1.3;break-after: avoid;font-size: 16px;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><a href='#SettheUpperLimit' target='_self' style='color: rgb(47, 84, 150);'>Set the Upper Limit</a></li><li style='line-height: 1.3;break-after: avoid;font-size: 16px;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><a href='#SettheLowerLimit' target='_self' style='color: rgb(47, 84, 150);'>Set the Lower Limit</a></li><li style='line-height: 1.3;break-after: avoid;font-size: 16px;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><a href='#TesttheUpperLowerLimits' target='_self' style='color: rgb(47, 84, 150);'>Test Upper and Lower Limits</a></li><li style='line-height: 1.3;break-after: avoid;font-size: 16px;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><a href='#Related' target='_self'>Related Articles</a></li></ol>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 1.5;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 1.5;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><a id='Before' target='_blank'></a>Before You Begin</h4>
Confirm that your shade(s) are added to the Lutron App for a Caseta or Ra2 Select system. 
Note: This feature is not supported in our Radio RA3 or Homeworks systems and should be done via the Lutron Designer software by the programmer.
 
If your shades are not in the Lutron App, click here for instructions on <a href='https://support.lutron.com/us/en/product/casetawireless/article/using-t…; target='_self'>How to add Serena Shades to the Lutron App</a>. 
Note: Triathlon and Palladiom Wire-free shades require a Caséta Pro Smart Hub (model: L-BDGPRO2-WH) to activate if using Caséta. They are not compatible with the standard Caséta Smart Hub (model: L-BDG2-WH).
<ul><li style='line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>For more information on the Caséta hubs, please see our <a href='https://support.lutron.com/us/en/product/casetawireless/article/product…; target='_blank'>What is the Caséta Smart Hub and when do I need one</a> article.</li></ul>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 1.5;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 1.5;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><a id='SettheUpperLimit' target='_blank' style='color: rgb(47, 84, 150);'>Section 1: Set the Upper Limit </a></h3>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 1.5;font-size: 16px;font-family: Calibri, sans-serif;'>Tap the icon of the shade you wish to edit in the <span style='font-family: helvetica, arial, sans-serif;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;'>Devices tab of the Lutron app.</li></ol>
 
<ol start='2' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap Edit Device. </li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Controlling a device in the Lutron app' height='220' width='116'></img>
<ol start='3' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap on Set Shade Limits. </li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Edit Device screen in the Lutron app' height='241' width='126'></img> 
<ol start='4' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap on Open Limit.</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Set Shade Limits in the Lutron app' height='113' width='138'></img>
<ol start='5' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap the Raise <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Raise button in the Lutron app' height='33' width='36'></img> and Lower <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Lower button in the Lutron app' height='31' width='32'></img> buttons to select the preferred shade position for Open/100%. </li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Adjusting shade Open Limit in the Lutron app' height='261' width='136'></img>
<ol start='6' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap Save after you have moved your shade to the desired open limit.</li></ol>
 Note: You may need to repeat these steps for any adjacent shades.
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 1.5;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 1.5;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><a id='SettheLowerLimit' target='_blank' style='color: rgb(47, 84, 150);'>Section 2: Set the Lower Limit</a></h4>
 
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap the icon of the shade you wish to edit in the Devices tab of the Lutron app.</li></ol>
 
<ol start='2' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap Edit Device. </li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Controlling a device in the Lutron app' height='220' width='116'></img>
<ol start='3' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap on Set Shade Limits. </li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Edit Device screen in the Lutron app' height='241' width='126'></img>
<ol start='4' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap on Close Limit.</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Set Shade Limits in the Lutron app' height='113' width='138'></img>
<ol start='5' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap the Raise <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Raise button in the Lutron app' height='33' width='36'></img> and Lower <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Lower button in the Lutron app' height='31' width='32'></img> buttons to select the preferred shade position for Closed/0%. </li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Adjusting shade Close Limit in the Lutron app' height='264' width='137'></img>
<ol start='6' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: Calibri, sans-serif;'>Tap Save after you have moved your shade to the desired open limit.</li></ol>
Note: You may need to repeat these steps for any adjacent shades.
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 1.5;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 1.5;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><a id='TesttheUpperLowerLimits' target='_blank' style='color: rgb(47, 84, 150);'>Section 3</a>: Test the Upper and Lower Limits</h4>
 
<ol><li>Tap the icon of the shade you wish to test in the DEVICES tab of the Lutron app.</li><li>Press the Open <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Open button in the Lutron app' height='33' width='36'></img> button to test the shade’s saved open limit.</li><li>Press the Close <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Close button in the Lutron app' height='37' width='36'></img> button to test the shade’s saved closed limit.</li></ol>
If your shade is not setting or holding limits, watch the video below on How to Factory Default a 12-volt Lutron Shade:
<iframe frameborder='0' scrolling='auto' width='560' height='315' style='display: table;margin-left: auto;margin-right: auto;' src='https://www.youtube.com/embed/dsclDbf4AAI?si=hhsrWe_UBTeE87UI&clip=…; title='YouTube video player' allowfullscreen='allowfullscreen'></iframe>
Once the shade is set back to factory default, add the shade into the Lutron app and attempt the steps above. 
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 1.5;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 1.5;break-after: avoid;font-size: 12pt;font-family: 'Calibri Light', sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><a id='Related' target='_blank'></a>Related Articles</h3>
Click here for help <a href='https://support.lutron.com/us/en/product/casetawireless/article/using-t…; target='_self'>Adding Shades to the Lutron App</a>.