Lutron Connect Portal Overview

Lutron Connect is a platform of connected systems and tools that empower our customers by streamlining, synchronizing, and simplifying work.
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<h3>Contents:</h3>
<ol><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#WhatIs' target='_self'>What is the Connect Portal?</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Startusing' target='_blank'>How to Start Using the Connect Portal</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Lightdarkmode' target='_self'>How to Change Between Dark/Light/Auto Mode</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Dashboard' target='_self'>How to Enable Dashboard and Alerts</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#PWA' target='_self'>How to Add/Remove PWA</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Troubleshooting' target='_self'>Troubleshooting</a></li></ol>
 
 
 
<h3><a id='WhatIs' target='_blank' style='color: #3e3e3e;'></a>What is the Connect Portal?</h3>
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<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='1095' height='auto'></img>
 
 
The Connect Portal is a web application that acts as a single entry point for the Connect family of applications. 
 
 
Below are links that outline some features of the Connect Portal:
<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='https://support.lutron.com/us/en/product/lutron-connect-portal/article/…; target='_blank'>Places</a>*</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='https://support.lutron.com/us/en/product/lutron-connect-portal/article/…; target='_blank'>System Monitor Tool</a></li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='https://support.lutron.com/us/en/product/lutron-connect-portal/article/…; target='_blank'>Lutron Connect Portal Alerts</a></li></ul>
 
* The Connect Portal lets you view Places you have access to, but you cannot modify their programming. To make changes, use Lutron Designer.
 
We also recommend checking out our <a href='/articles/en_US/Knowledge_Article/Lutron-Connect-Frequently-Asked-Questions' target='_blank'>Lutron Connect Frequently Asked Questions</a>.
 
 
 
<h3><a id='Startusing' target='_blank' style='color: #3e3e3e;'></a>How to Start Using the Lutron Connect Portal</h3>
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<h4>Visit <a title='https://connect.lutron.com' href='https://connect.lutron.com/' target='_blank'>https://connect.lutron.com</a></h4>
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<h4>Login to your myLutron account.</h4>
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<h4 style='line-height: 1.2;'>Receive access to a Place and be certified in one or more of the following Lutron systems:</h4>
<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>RadioRA 3</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Homeworks QSX</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Athena</li></ul>
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For more information on getting access to a Place, review the <a href='https://support.lutron.com/us/en/product/lutron-connect-portal/article/…; target='_blank'>Managing and Sharing Cloud Access</a> knowledge article.
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<h3><a id='Lightdarkmode' target='_blank' style='color: #3e3e3e;'></a>How to Select Light/Dark/Auto Mode</h3>
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<ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Select your initials from the top right corner to access the Profile Settings menu. </li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='343' height='auto'></img>
 
<ol start='2'><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Select Preferences from the Profile Settings menu.</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='343' height='auto'></img>
 
<ol start='3'><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Select Light, Dark, or Auto in the Preferences menu.</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='331' height='auto'></img>
 
Your Theme selection saves automatically.
 
 
<h3><a id='Dashboard' target='_blank' style='color: #3e3e3e;'></a>How to Enable Dashboard & Alerts</h3>
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<ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;line-height: 1.2;'>Select the <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='20' height='23'></img> Place Settings icon from the Actions column for the Place you wish to edit. </li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='1202' height='auto'></img>
 
<ol start='2'><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;line-height: 1.2;'>Toggle Collect Place's Alert Data to the on position. Confirm your selection when prompted.</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='479' height='auto'></img>
 
For more information on Alerts review the <a href='https://support.lutron.com/us/en/product/lutron-connect-portal/article/…; target='_blank'>Lutron Connect Portal Alerts</a> article.
 
 
<h3><a id='PWA' target='_blank' style='color: #3e3e3e;'></a>How to add/remove PWA (Progressive Web Apps)?</h3>
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A prompt appears to guide users on how to install PWA. If you have dismissed the prompt, follow the guides below for your device's browser:
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Chrome: <a href='https://support.google.com/chrome/answer/9658361?hl=en&co=GENIE.Pla…; target='_blank'><img style='width: 14px;height: 14px;' alt='' src='https://support.google.com/favicon.ico'></img>Use Progressive Web Apps - Computer - Google Chrome Help</a>
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Edge: <a href='https://learn.microsoft.com/en-us/microsoft-edge/progressive-web-apps-c…; target='_blank'><img style='width: 14px;height: 14px;' alt='' src='https://learn.microsoft.com/favicon.ico'></img>Use Progressive Web Apps in Microsoft Edge - Microsoft Edge Development</a>
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Safari Desktop: <a href='https://support.apple.com/en-us/104996' target='_blank'><img style='width: 14px;height: 14px;' alt='' src='https://support.apple.com/favicon.ico'></img>Use Safari web apps on Mac - Apple Support</a>
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Safari Mobile: <a href='https://support.apple.com/guide/iphone/bookmark-favorite-webpages-iph42…; target='_blank'><img style='width: 14px;height: 14px;' alt='' src='https://support.apple.com/favicon.ico'></img>Bookmark a website in Safari on iPhone</a>
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<h3><a id='Troubleshooting' target='_blank' style='color: #3e3e3e;'></a>Troubleshooting</h3>
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<h1>If the page does not load properly, check the Lutron status page: <a href='https://lutron.statuspage.io/' target='_blank'>https://lutron.statuspage.io/</a></h1>
This could mean there's either maintenance happening, or a potential outage.