<h1 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'><span style='font-size: 16px;font-family: Helvetica, sans-serif;color: #3e3e3e;'>This article provides common questions and answers for Lutron Connect users. </span><span style='font-family: Helvetica, sans-serif;color: #2f5496;'></span></h1>
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<h3 style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;'>What is the Connect Portal?</span></h3>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;'>The Connect Portal is your “front page” for doing business and using software with Lutron. As the Lutron Connect platform grows, so will the coverage of the Portal. For more information on this, please see our <a target='_blank' href='https://support.lutron.com/us/en/product/lutron-connect-portal/article/… Connect Portal Overview</a>.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'> </p>
<h3 style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;'>What can I do on the Connect Portal currently?</span></h3>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;'>Currently, you can enable alerts for a system and perform various Diagnostic activities such as checking Device Status and Viewing Activity Logs.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;'>For more information on the Alerts feature, please see our <a target='_blank' href='https://support.lutron.com/us/en/product/lutron-connect-portal/article/… Connect Portal - Alerts Article</a>.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'> </p>
<h3 style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;'>What else is going to live in the Connect Portal?</span></h3>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;'>Though currently focused on post-install management, the Connect Portal is intended to direct users to all Lutron software. From estimating and ordering to monitoring and managing, the Connect Portal will be unifying and curating the Lutron software experience.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'> </p>
<h3 style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;'>Why can&#39;t I see all the <i>Places </i>that I manage?</span></h3>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;'>Projects that are not cloud-enabled will not show up in the Places list. Additionally, if you are not the creator of the project, then that Place needs to be shared with your email. For more information on managing cloud access, please see our <a target='_blank' href='https://support.lutron.com/us/en/product/lutron-connect-portal/article/… and Sharing Cloud Access Article</a>.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'> </p>
<h3 style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;'>How can I share my <i>Places </i>with other people?</span></h3>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;'>On the Places screen, click on the <b>Share</b> button on the right-hand side of a Place. From there, you can type in new emails to share access. For more information on sharing via the Connect Portal, please see our <a target='_blank' href='https://support.lutron.com/us/en/product/lutron-connect-portal/article/… and Sharing Cloud Access Article</a>.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'> </p>
<h3 style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;'>Should the homeowner/occupant access the Connect Portal?</span></h3>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;'>Lutron Connect and the Connect Portal are the software suites used to do business with Lutron. The Connect Portal is intended for professionals with a Lutron login, not for those living with the system.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'> </p>
<h3 style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;'>What about other myLutron websites?</span></h3>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;'>Lutron’s web tools are undergoing a digital transformation. Expect to see migration and unification of all Lutron software that is operated behind a Lutron login.</span></p>
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