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Ka product troubleshooting

How to edit Pico programming in Caséta or RA2 Select

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<p style='margin: 2pt 0in 0in;break-after: avoid;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-size: 13.0pt;line-height: 107%;font-family: Helvetica, sans-serif;color: #2f5496;'>This article details the steps needed to edit a Pico remote’s programming in the Lutron app. </span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'> </span></p>

How to Create a Support File for Caséta/RA2 Select

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<h3><b>Overview</b></h3>
This article covers the Submit Support Logs Option in the Help menu under settings. Some other features you can find in the Help menu include links to support sites, contact information for support, privacy policy and a link to legal documents related to the app.<h3><br><b>Submit Support Logs</b></h3>

Network Requirements for Lutron Residential Systems

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<table style='box-sizing: border-box;border-collapse: collapse;width: auto;overflow-wrap: normal;word-break: normal;color: #181818;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;border-width: 1px;background-color: #dddddd;border-style: hidden;height: 33.5781px;' border='1'><tbody style='box-sizing: border-box;'><tr style='box-sizing: bor

My dimmer was working but suddenly stopped working and there are no green indicator lights illuminated as well as the dimmer not turning on.

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<h3 class='ms-rteElement-H2' style='text-align: start;'><b><span style='background-color: rgba(255, 255, 255, 0.85);font-size: 13.33px;color: rgb(38, 38, 38);font-family: verdana;'>Has this happened to your dimmer?</span></b></h3>

Forgotten Password Reset and Change Password Procedure using the Lutron App for Caseta & RA2 Select Systems

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<h3><b><span style='font-size: 18px;'>Forgotten Password Reset and Password Change Procedures using the Lutron App for Caseta and RA2 Select Systems</span></b><br><br><br><u><b>KNOWLEDGE ARTICLE CONTENTS:</b></u></h3>
<b>Section (1): How to reset your forgotten password using the Lutron App<br> <br>Section (2):  How to change your password using the Lutron App</b><br> 

How to update Caséta Hub (formerly known as Bridge) or RA2 Select Firmware

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<h3><b>Overview</b></h3>

<h4> There are two main reasons you would need to upgrade your Caséta / RA2 Select hub firmware:</h4>

<p>1. During the initial setup of your new Hub / Main Repeater in the app. You may get a message to upgrade the firmware to the latest version and an on screen prompt in the app to start the process.</p>

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