Smart Hub (formerly known as Smart Bridge) Set-up & Troubleshooting

<h1 style='margin: 12pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 16pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;'>This article details the steps needed to set up and activate a new or replacement Caséta Wireless Smart Hub. </h1>
 
<h2 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 13pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;'>This article is expected to take 15 minutes to complete.</h2>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: 'Calibri Light', sans-serif;color: rgb(31, 55, 99);font-weight: normal;'>Knowledge Article Contents:</h3>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>Before You Begin</h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>1: <a href='#SettingupanewCasetaSmartHub' target='_blank'>Setting up a new Caséta Smart Hub</a></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>2: <a href='#ReplacinganexistingCasetaSmartHub' target='_blank'>Replacing an existing Caséta Smart Hub</a></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>3: <a href='#MynewhomecamewithaCasetaSmartHub' target='_blank'>My new home came with a Caséta Smart Hub</a></h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>Related Articles</h4>
<div align='center' style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'><hr align='center' width='100%' size='2'></hr>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>Before You Begin</h4>
Before activating your Caséta Smart Hub, have the following available:
<ul style='margin-bottom: 0in;margin-top: 0px;'></ul>
<ul style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>The Caséta Smart Hub, an ethernet cable, and micro-USB power adapter (both are included with the hub).</li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>An iOS or Android device running the latest version of the Lutron App.</li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>A new or existing Lutron account (created in the app).</li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>An active internet connection.</li><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>A wireless router connected to your network.</li></ul>
If you no longer have access to your existing Caséta system, and are connected to the same network as the smart hub, please view the <a href='https://support.lutron.com/us/en/product/casetawireless/article/bridge-…; style='color: rgb(5, 99, 193);text-decoration: underline;' target='_blank'>Reestablishing Connection to your Caséta Smart Hub</a> article for troubleshooting steps to resolve your hub’s connection issue.
If you are not replacing an existing hub and are instead adding another hub to an existing account, review the <a href='https://support.lutron.com/us/en/product/casetawireless/article/using-t…; style='color: rgb(5, 99, 193);text-decoration: underline;' target='_blank'>How do I add another Caséta Smart Hub to my system</a> article. 
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>Choose an option below that best describes your application.</h4>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;padding-left: 40px;'> <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Set up a New Caséta Smart Hub Icon'></img> <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Replace an Existing Caséta Smart Hub Icon'></img> <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='My New Home Came with a Caséta Smart Hub Icon'></img> </h4>
 <a href='#SettingupanewCasetaSmartHub' target='_blank'>Set up a new hub</a> <a href='#ReplacinganexistingCasetaSmartHub' target='_blank'>Replace an existing hub</a> <a href='#MynewhomecamewithaCasetaSmartHub' target='_blank'>My new home came with a hub</a>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;text-align: left;'><a id='SettingupanewCasetaSmartHub' target='_blank'></a>Setting up a new Caséta Smart Hub</h4>
Follow the steps below to properly setup and activate your new Caséta Smart Hub:
<ol style='margin-bottom: 0in;margin-top: 0px;text-align: left;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>Connect the smart hub to an available LAN port on your wireless router or gateway using the included ethernet cable.</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Where to Connect the Caséta smart hub to router using the included ethernet cable.' height='169' width='240' style='display: block;margin-left: auto;margin-right: auto;'></img> 
Note: If the smart hub is connected to a network switch be sure to use an unmanaged network switch to ensure full communication between your network and the smart hub.
 
<ol start='2' style='margin-bottom: 0in;margin-top: 0px;text-align: left;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>Connect the smart hub to power using the included power adapter.</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Where to Connect the Caséta smart hub to power using the included power adapter.' height='161' width='226' style='display: block;margin-left: auto;margin-right: auto;'></img> 
When the hub powers on, it will check for available updates. If the light bar in the center of the hub moves in a circular, carousel like, pattern that means it is updating. Wait for the hub to complete the update process before continuing. If the light bar does not illuminate try another outlet, micro-USB cable, and power adapter. 
 
<ol start='3' style='margin-bottom: 0in;margin-top: 0px;text-align: left;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>Open the Lutron app and follow the on-screen prompts in the app to discover your Caséta hub.</li></ol>
First, confirm that your device running the Lutron app is connected to the same network that the Caséta Smart Hub is plugged into. The Lutron app will then begin the hub discovery process.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Discovering your Lutron system in the app.' height='144' width='211' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
If the app returns either error message below, your smart hub and mobile device may be connected to different networks or required permissions have not been enabled on your device.
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='No system found error iPhone notification' height='248' width='180' style='display: block;margin-left: auto;margin-right: auto;'></img> <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Cannot connect to your Lutron system notification' height='90' width='240' style='display: block;margin-left: auto;margin-right: auto;'></img> 
<ul><li style='list-style-type: none;'>
<ul><li style='list-style-type: none;'>
<ul><li style='list-style-type: none;'>
<ul><li style='line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>Confirm your mobile device and the smart hub are on the same network (and not a guest network or different bands like 2.4Ghz and 5Ghz). </li></ul>
</li></ul>
</li></ul>
</li></ul>
<ul><li style='list-style-type: none;'>
<ul><li style='list-style-type: none;'>
<ul><li style='list-style-type: none;'>
<ul><li style='line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>If the hub is connected to a network switch or access point, disconnect it from its current device and plug it directly into a LAN port on your router then try discovering it again. </li></ul>
</li></ul>
</li></ul>
</li></ul>
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Notification to Please enter the IP address of your Hub, Main Repeater, or Processor'></img> 
 
If the Lutron app displays the error message above prompting you to enter your hub's IP address, follow the steps below to locate your smart hub's IP address:
 
<p style='box-sizing: border-box;margin: 0in 0in 0in 0.75in;padding: 0px 0px 0px 80px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);text-indent: -0.25in;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>1. Note the MAC address that is printed on the sticker on the bottom of your Caséta Smart Hub. An example is highlighted in the below image in red:
<p style='box-sizing: border-box;margin: 0in 0in 0in 0.75in;padding: 0px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);text-align: center;text-indent: -0.25in;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Where to find MAC address printed on the sticker on the bottom of your Caséta Smart Hub'></img>
<p style='box-sizing: border-box;margin: 0in 0in 0in 0.75in;padding: 0px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);text-indent: -0.25in;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;'> 
<p style='box-sizing: border-box;margin: 0in 0in 0in 0.75in;padding: 0px 0px 0px 80px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);text-indent: -0.25in;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>2. Login to your router’s user interface or mobile app (this may be your internet provider's app) and look for a section called “devices”, “clients”, “connections”, or something similar and click on that section.
<p style='box-sizing: border-box;margin: 0in 0in 0in 0.75in;padding: 0px 0px 0px 80px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);text-indent: -0.25in;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'> 
<p style='box-sizing: border-box;margin: 0in 0in 0in 0.75in;padding: 0px 0px 0px 80px;color: rgb(24, 24, 24);white-space: normal;background-color: rgb(255, 255, 255);text-indent: -0.25in;line-height: 15.6933px;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>3. Select the hub, or its MAC address, from your connected devices/clients list and note the IP address the router has assigned to it. (i.e. “192.168.1.24” or “10.0.0.1”)
 
<ol start='4' style='margin-bottom: 0in;margin-top: 0px;text-align: left;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>Tap the button on the back of the hub once the Lutron app discovers your smart hub (it will prompt you to press the button when ready).</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Where to Tap the button on your Smart Hub/Bridge/Main Repeater to Pair' height='182' width='181' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
<ol start='5' style='margin-bottom: 0in;margin-top: 0px;text-align: left;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>Name your home in the Lutron app once it has automatically connected to your Caséta Smart Hub. After you have entered a name tap Next.</li></ol>
 
 
<ol start='6' style='margin-bottom: 0in;margin-top: 0px;text-align: left;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>Optional: Setup the Apple HomeKit integration by entering the HomeKit code printed on the bottom of the Smart Hub. To skip this step, choose Not Now or Setup Later.</li></ol>
 
For more information on setting up HomeKit with Caséta review <a href='https://support.lutron.com/us/en/product/casetawireless/article/using-t…; style='color: rgb(5, 99, 193);text-decoration: underline;' target='_blank'>Integrating Apple HomeKit with the Lutron App</a>. 
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;text-align: left;'><a id='ReplacinganexistingCasetaSmartHub' target='_blank'></a>Replacing an existing Caséta Smart Hub</h4>
Before activating your replacement smart hub, unlink your Lutron account from the existing smart hub. To do this, first open the Lutron app from your smartphone or tablet.
If the Lutron app returns a “Connection Failed Cannot connect to your Lutron System” error message, wait for the app to finish and follow the steps below.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Connection failed error message in the Lutron app' height='330' width='163' style='display: block;margin-left: auto;margin-right: auto;'></img>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='list-style: none;margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>Tap on the Settings <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Settings icon in the Lutron app' height='20' width='19'></img> icon in the top left-hand corner of the Lutron app.</li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>Select Edit Home from the Settings list.</li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>Tap Remove System from Account.</li><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>Select Remove Account when prompted to unlink your Lutron account from the previous smart hub.</li></ol>
</li></ol>
You have successfully removed the previous hub from your Lutron account.
If the Lutron app returns the “Cannot connect to hub, would you like to attempt force removal?” message seen below, select Remove Account to force remove this hub from your Lutron account.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Force removal error message in the Lutron app' height='279' width='189' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
If the force removal is unsuccessful, please contact Lutron Technical Support at <a href='mailto:support@lutron.com' style='color: rgb(5, 99, 193);text-decoration: underline;' target='_blank'>support@lutron.com</a> with one of the following pieces of information:
 
<ul style='margin-bottom: 0in;margin-top: 0px;text-align: left;'><li style='margin: 0in 0in 0in 120px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>Attach a clear photo of the sticker on the bottom of the previous smart hub to this support email request with a request to deregister this hub.</li><li style='margin: 0in 0in 0in 120px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>Send the support request from the email address that is currently linked to the smart hub with a request to deregister this hub. </li></ul>
 
Activate the new replacement hub by following the steps below:
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='list-style: none;margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>Tap on the Settings icon <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Settings icon in the Lutron app' height='20' width='19'></img> in the Lutron app.</li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>Select Account from the Settings list.</li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>Tap on Add Home.</li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>Follow the steps in <a href='#SettingupanewCasetaSmartHub' target='_blank'>Setting up a New Caséta Smart Hub</a> to complete setup of your new hub.</li><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>You have successfully activated a replacement Caséta Smart Hub.</li></ol>
</li></ol>
<div align='center' style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'><hr align='center' width='100%' size='2'></hr></div>
<div align='center' style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><a id='MynewhomecamewithaCasetaSmartHub' target='_blank'></a>My new home came with a Caséta Smart Hub</h4>
Before you can activate the Caséta Smart Hub in your new home, first download the Lutron app on your iOS or Android smartphone (or tablet) and create a new Homeowner account by completing the fields on the account creation screen.
Once you are logged in to the Lutron app, complete the steps in <a href='#SettingupanewCasetaSmartHub' target='_blank'>Setting up a new Caséta Smart Hub</a> above. When you get to the screen below that states "This Lutron system already has another account" select Confirm to override the previous homeowner’s account with your new account.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Notification prompt to remove or unlink old account'></img>
You have now taken over access to the Caséta Smart Hub from the previous homeowner!
Previously programmed devices, scenes, and schedules will remain intact. Any previously linked third party integrations will be removed from the system.
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: 'Calibri Light', sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>Related Articles</h4>
 
If you are adding another hub to an existing account (and not replacing an existing hub), review the <a href='https://support.lutron.com/us/en/product/casetawireless/article/using-t…; style='color: rgb(5, 99, 193);text-decoration: underline;' target='_blank'>How do I add another Caséta Smart Hub to my system</a> article for help setting up multiple smart hubs in the Lutron app.
<hr align='center' width='100%' size='2'></hr></div>
</div>
</div>
</div>

ShortDescription_S

This article will provide step by step setup instructions for setting up and troubleshooting your Lutron Smart Hub to operate your Caseta System via the Lutron App

SalesforceArticleId_S

ka0PY0000000HSHYA2

ArticleNumber_S

000002471

RecordType_S

How To

SurveyUrl_S

https://lutron.surveymonkey.com/r/CQHRSNT

Order

0.00

isSync

Title_S

Smart Hub (formerly known as Smart Bridge) Set-up & Troubleshooting

LikeCount

DislikeCount

147

isActive_S

Keywords_S

bridge connection
app connection
cannot connect to bridge

MetaTitle

Smart Hub (formerly known as Smart Bridge) Set-up & Troubleshooting

MetaDescription

This article will provide step by step setup instructions for setting up and troubleshooting your Lutron Smart Hub to operate your Caseta System via the Lutron App

URL Mapping Machine Name

Smart-Bridge-Set-up-Troubleshooting

PageTitle

Smart Hub (formerly known as Smart Bridge) Set-up & Troubleshooting

Grouping_S

Product Page