Clear Connect Type A Activation Guide

<p style='box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;line-height: 1.2;'>This article provides step-by-step instructions to activate RadioRA 3 Clear Connect Type-A (CCA) devices via the Lutron Designer software.
<p style='box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;'> 
<p style='box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;'> 
<h3 style='box-sizing: border-box;padding: 0px;font-size: 11pt;display: block;margin-inline: 0px;line-height: 1.5;margin-block: 1em;color: #181818;white-space: normal;background-color: #ffffff;margin: 0in 0in 8pt;font-family: Calibri, sans-serif;text-align: left;'>Before You Begin</h3>
<div align='center' style='box-sizing: border-box;color: #181818;white-space: normal;background-color: #ffffff;text-align: center;margin: 0in 0in 8pt;line-height: 18.4px;font-size: 12pt;font-family: Aptos, sans-serif;'><hr align='center' style='box-sizing: content-box;height: 1px;border-right-width: 0px;border-bottom-width: 0px;border-left-width: 0px;padding: 0px;display: block;clear: both;' width='100%' size='2'></hr></div>
<ul style='box-sizing: border-box;padding: 0px;list-style-type: disc;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;margin: 0in 0px 0in var(--lwc-spacingLarge,1.5rem);'><li style='box-sizing: border-box;margin-bottom: 6pt;line-height: 19.2px;margin-top: 0in;margin-right: 0in;font-size: 12pt;font-family: Aptos, sans-serif;'>Ensure the most recent version of Lutron Designer is installed. The latest version can be found at <a style='box-sizing: border-box;color: #006dcc;text-decoration-line: underline;transition: color 0.1s linear;cursor: pointer;' target='_blank' href='https://mylutron.com/Project'>MyLutron.com</a><a style='box-sizing: border-box;color: var(--lwc-brandtextlink,rgba(11, 92, 171, 1));text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;' target='_blank' href='https://mylutron.com/Project'></a> in the Resources tab.</li><li style='box-sizing: border-box;margin-bottom: 6pt;line-height: 19.2px;margin-top: 0in;margin-right: 0in;font-size: 12pt;font-family: Aptos, sans-serif;'>Confirm all devices are added to the design tab in Lutron Designer. </li><li style='box-sizing: border-box;margin-bottom: 6pt;line-height: 19.2px;margin-top: 0in;margin-right: 0in;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'>All steps must be completed on-site. Remote activation is currently not supported.</li></ul>
 <h3 style='box-sizing: border-box;padding: 0px;font-size: 11pt;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;white-space: normal;background-color: #ffffff;margin: 0in 0in 8pt;font-family: Calibri, sans-serif;text-align: center;'>Skip To: <a style='box-sizing: border-box;color: #006dcc;text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;' href='https://lutron.lightning.force.com/lightning/r/Knowledge_Article__kav/k…; target='_self'>Video Tutorial</a> | <a style='box-sizing: border-box;color: #006dcc;text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;' href='https://lutron.lightning.force.com/lightning/r/Knowledge_Article__kav/k…; target='_self'>Designer Software</a> | <a style='box-sizing: border-box;color: #006dcc;text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;' href='#troubleshooting' target='_self'>Troubleshooting</a></h3>
<p style='box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;'> 
<p style='box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;'> 
<p style='box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;'> 
<h3 style='box-sizing: border-box;padding: 0px;font-size: 11pt;display: block;margin-inline: 0px;line-height: 1.5;margin-block: 1em;color: #181818;white-space: normal;background-color: #ffffff;margin: 0in 0in 8pt;font-family: Calibri, sans-serif;text-align: left;'>Video Tutorial <a id='VideoTutorial' style='box-sizing: border-box;color: var(--lwc-brandtextlink,rgba(11, 92, 171, 1));text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;' target='_blank'></a></h3>
<hr align='center' style='box-sizing: content-box;height: 1px;border-right-width: 0px;border-bottom-width: 0px;border-left-width: 0px;padding: 0px;display: block;clear: both;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;' width='100%' size='2'></hr>
<p style='box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;'>For video-guided device activation instructions, please watch the video below.
 
<iframe frameborder='0' scrolling='auto' width='560' height='315' src='https://www.youtube.com/embed/K0PFQjYNl-A?si=wKcLnpVAmDYqbJ6r' title='YouTube video player' allowfullscreen='allowfullscreen'></iframe>
 
 
 
<h3 style='box-sizing: border-box;padding: 0px;font-size: 11pt;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;white-space: normal;background-color: #ffffff;margin: 0in 0in 8pt;font-family: Calibri, sans-serif;text-align: left;'>Designer Software<a id='DesignerSoftware' style='box-sizing: border-box;color: var(--lwc-brandtextlink,rgba(11, 92, 171, 1));text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;' target='_blank'></a></h3>
<hr align='center' style='box-sizing: content-box;height: 1px;border-right-width: 0px;border-bottom-width: 0px;border-left-width: 0px;padding: 0px;display: block;clear: both;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;' width='100%' size='2'></hr>
<p style='box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;'>Follow the steps below while in the Lutron Designer software:
<h2 style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><a id='Begin' target='_blank' style='color: #000000;'></a></h2>
1. Ensure at least one Clear Connect Type-A device has been added in the design tab of Lutron Designer. 
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='907' height='auto'></img>
 
 
2. Customize and program the device as needed.
<ul style='box-sizing: border-box;padding: 0px;list-style-type: disc;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;margin: 0in 0px 0in var(--lwc-spacingLarge,1.5rem);'><li style='box-sizing: border-box;margin-bottom: 6pt;line-height: 1.2;margin-top: 0in;margin-right: 0in;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'>Click the Zone Name to rename the zone or move it to another room.</li><li style='box-sizing: border-box;margin-bottom: 6pt;line-height: 1.2;margin-top: 0in;margin-right: 0in;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'>Complete any programming needed in the program tab.</li></ul>
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='917' height='auto'></img>
 
 
3. Click the activate tab then select devices from the drop-down menu.
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='914' height='auto'></img>
 
 
4. Press Start Activation in the bottom-left corner of the activate tab. 
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='906' height='auto'></img>
 
 
5. Choose an option from the pop-up prompt:
<ul></ul>
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'>Select Sync with Processor if you are activating a new device to the system.</li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'>Select Continue to Activation if you are reactivating a device.</li></ul>
 
Note: All Clear Connect Type-A device's indicator lights flash while the processor is in activation mode:
<ul><li style='color: #3e3e3e;'>Activated devices repeatedly flash 1 second on then 1 second off.</li><li style='color: #3e3e3e;'>Unactivated devices repeatedly flash 3 seconds on then 1 second off. </li></ul>
 
 
6. Follow your device's activation instructions located on the left-hand side of Designer. Click a different device in the Devices list to view that device's activation steps. 
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='897' height='auto'></img>
 
 
7. Click Activate under the Action column for the device you wish to activate. Additional device information appears on the left during this step.
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='900' height='auto'></img>
 
 
 
8. Select Activate to associate the physical device with the device in the software. Repeat steps 6 - 8 to activate additional devices. Select Exit Activation once all devices are activated.
 
Note: After exiting activation, clicking any tab other than transfer results in the following reminder:
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='449' height='auto' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
 
9. Select the transfer tab and perform a transfer to finish activation. 
 
 
 
<h2 style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>Troubleshooting<a id='troubleshooting' target='_blank'></a></h2>
<hr align='center' style='box-sizing: content-box;height: 1px;border-right-width: 0px;border-bottom-width: 0px;border-left-width: 0px;padding: 0px;display: block;clear: both;color: #181818;font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size: 14px;white-space: normal;background-color: #ffffff;' width='100%' size='2'></hr>
Problem: Device not heard in Designer
Actions:
1. Confirm the device you are activating is within 30ft (9m) of the Main Processor or an Auxiliary Repeater. If a device is out of range, its indicator light(s) may not flash while in Activation Mode.
 
2. For dimmers, switches, and hybrid keypads, confirm the connected load is functional and the device is not displaying an Error Blink Code. Refer to <a href='https://support.lutron.com/us/en/product/radiora3/documents/installatio…; target='_blank' style='background-color: var(--slds-g-color-surface-container-1, var(--lwc-colorbackgroundalt, #fff));'>device installation guides</a> for device-specific blink codes.
 
3. Factory default the device using the main tap-switch or the top button on a keypad.
<ol style='list-style-type: lower-alpha;'><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;'>Triple-tap the button and hold it until the device begins to flash. </li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;'>Immediately release the button when you see the flash and triple tap rapidly again. Do not hold during this step.</li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;'>The device's indicator light(s) will rapidly flash or scroll up and down to signify a successful factory default.</li></ol>
Note: The factory default process is time-sensitive; if there is no response from the indicator lights after the second triple-tap, repeat the reset process while tapping faster.
 
 
<h3 style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>Problem: Incorrect Device Type Heard</h3>
Action: Ensure the model numbers of the physical device and the device listed in Designer match. For shades, confirm the correct Technology and Shade Style are selected:
 
 <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…;
 
 
<h3 style='margin: 0in 0in 8pt;font-size: 11pt;font-family: Calibri, sans-serif;line-height: 1.2;'>Problem: Device Fails or Update of Device Failed Error During Transfer</h3>
Actions:
1. Select Retry Failed Devices.
 
2. Confirm the device you are activating is within 30ft (9m) of the Main Processor or an Auxiliary Repeater. Auxiliary Repeaters should be within 60ft (18m) of the Main Processor.
 
3. Test the device using the Lutron App. If it does not respond, ensure the device does not display an Error Blink Code. Refer to the respective model's <a href='https://support.lutron.com/us/en/product/radiora3/documents/installatio…; target='_blank'>installation guide</a> for help with Error Blink Codes.
 
 
<h3 style='margin: 0in 0in 8pt;font-size: 11pt;font-family: Calibri, sans-serif;line-height: 1.2;'>Problem: Issue with Activated/Transferred Devices</h3>
Actions:
1. Factory default the device(s) experiencing an issue.
 
2. Delete the device from the design tab.
 
3. Navigate to the transfer tab.
 
4. Select Advanced Options, then click Yes for Force Full Transfer.
 
5. Click Start Transfer.
 
6. Add the device back to the design tab.
 
7. Navigate to the activate tab then choose devices from the drop-down menu.
 
8. Select Start Activation. 
 
9. Select Force Full Transfer to reapply the device to the database.

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Step-by-step instructions to activate RadioRA 3 Clear Connect Type-A (CCA) devices via the Lutron Designer software.

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Clear Connect Type A Activation Guide

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Clear Connect Type A Activation Guide

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Step-by-step instructions to activate RadioRA 3 Clear Connect Type-A (CCA) devices via the Lutron Designer software.

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Clear Connect Type A Activation Guide

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