RadioRA 2 Software Overview

<h2>RadioRA 2 Software</h2>
While RadioRA 2 is a legacy system, the steps included in this article are designed to assist with the basics of the RadioRA2 software to retrieve the project file for upgrade to RadioRA 3.
 
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Article Contents
<ol><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Before' target='_self'>Before We Begin</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Where' target='_self'>Obtaining the Software</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Upgrade' target='_self'>How to Upgrade to Inclusive</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Extract' target='_self'>How to Extract a Project</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Troubleshoot' target='_self'>Common Troubleshooting steps</a></li></ol>
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<h3><a id='Before' target='_blank'></a>Before We Begin</h3>
RadioRA 2's software has a few differences from our RadioRA 3's Lutron Designer due to the time of when it was designed. Therefore, there are a few things that must be kept in mind when working with it:
 
<ol><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Communication to the Main Repeater via Wifi may be unstable.
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>We highly recommend ensuring you are connected via Ethernet to the Main Repeater or the Network.</li></ul>
</li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Firewall Settings will interfere with the communications if left on without rules in place.
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>For more information on this, please see our <a href='https://assets.lutron.com/a/documents/residential_systems_networking_gu…; target='_blank'>RadioRA 2 and Homeworks QS Networking Guide</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Unlike RadioRA 3, you will need to use a Static IP if a network is not present.</li></ul>
</li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>If you are using Windows 10 or 11, ensure your network is set to a Private Network, not Public.</li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Anyone can download the RadioRA 2 software, however you will need a myLutron account to access it's features
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>The Inclusive version will require you to do the Level 1 and Level 2 training via our<a href='https://lutron.learn.com/' target='_blank'> LCI training page</a>. Below are the Course Numbers:
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>LP 620 is Level 1 training. Once completed, Level 2 will become available.</li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>LP 808 is Level 2 training. Once completed, you can follow the steps in How to Upgrade to Inclusive to upgrade your software.</li></ul>
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</li></ol>
The Inclusive version will have a few more features than the Essentials version.
<ul><li>If a project has any Inclusive features, it will not be able to be extracted with Essentials.</li><li>Essentials requires a project to be 11.0 or higher for extraction. Inclusive can extract as far back as 6.0.</li><li>Inclusive projects may have Shared Scenes and Shared Toggle buttons.</li><li>Inclusive projects allowed the following hardware to be used:
<ul><li>Wallbox Power Modules (WPM)</li><li>RF CCO Modules (LMJ-CCO1-24-B)</li><li>GrafikT series devices</li></ul>
</li></ul>
 
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<h3><a id='Where' target='_blank'></a>Where to Download the Software</h3>
To download the software, you can visit our <a href='https://www.lutron.com/en-US/Service-Support/Pages/Technical/SoftwareDo…; target='_blank'>Design & Configuration Software</a> page. You will want to select the "RadioRA 2 12.10 (With Prerequisites)". 
Once it has been installed, it will prompt you to sign in with your myLutron account:
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The RadioRA 2 login screen' height='301' width='412'></img>
After signing in you will be greeted with the Essentials Main Menu:
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The RadioRA 2 Essentials screen' height='259' width='381'></img>
 
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<h3><a id='Upgrade' target='_blank'></a>How to upgrade to Inclusive</h3>
To upgrade to the Inclusive version of the software, go to Help > Upgrade.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The Help Menu in RadioRA 2' height='173' width='246'></img>
You will receive a unique code, select the Copy to Clipboard button.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The Upgrade to Inclusive window, and it's instructions' height='295' width='445'></img>
Now click on the link "here" and follow the four steps listed in the window.
After following those steps, you must close your RadioRA 2 software for the changes to take effect. You'll know if the upgrade took properly if it now states Inclusive on the RadioRA 2 menu:
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The RadioRA 2 menu, now displaying Inclusive' height='295' width='437'></img>
 
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<h3><a id='Extract' target='_blank'></a>How to Extract</h3>
If you do not have the project file, as long as the RadioRA 2 Main Repeater is functional, you will need to use the extraction feature to obtain a copy of the project from the Main Repeater.
<ol><li style='font-size: 16px;'>Open the RadioRA 2 software and Select Tools > Extract Project File</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The Extract button in the Ra2 software'></img>
<ol start='2'><li style='font-size: 16px;'>A new window will pop up as it attempts to locate your Main Repeater, then extraction will begin automatically.</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The Extraction window in the Ra2 software' height='158' width='338'></img>
<ol start='3'><li style='font-size: 16px;'>Once it completes, a final pop up will appear asking to save the Project file. Select Yes, and save it to your computer.</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='A successful extraction from Ra2' height='172' width='422'></img>
 
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<h3><a id='Troubleshoot' target='_blank'></a>Troubleshooting</h3>
Having issues with the extraction process? Please see the common issues below for their solutions.
<ul><li style='font-size: 16px;'>When attempting to Extract, it states the 'Processor is not responding'</li></ul>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='411' height='193'></img>
<ul><li style='list-style-type: none;'>
<ul><li>This means the computer was not able to communicate to the Main Repeater but was able to 'see' or 'discover' it on the network.</li><li>This is typically caused by firewalls on the computer/network blocking multicast communication, or misconfigured network settings 
<ul><li>To resolve this, we recommend referring to our <a href='https://assets.lutron.com/a/documents/residential_systems_networking_gu…; target='_blank'>RadioRA 2 networking guideline</a> document for proper firewall/network settings.</li></ul>
</li></ul>
</li></ul>
 
<ul><li>When Extracting, an error message appears displaying "An exception has been thrown by the target of an invocation."</li></ul>
<ul><li style='list-style-type: none;'>
<ul><li>This is caused by a version mismatch of the software to what the system is running (i.e. The Main Repeater is running 12.0.1 and you're using 12.10.1)</li><li>There are a few steps that can be done to fix this:
<ul><li>Ensure you are connected to the internet</li><li>Double check your firewall settings and network configuration</li><li>Attempt a direct connection, off the network, to the Main Repeater (See Page 48 of our <a href='https://assets.lutron.com/a/documents/residential_systems_networking_gu…; target='_blank'>RadioRA 2 networking guideline</a>)</li><li>If none of these succeed, use our <a href='https://intl.lutron.com/en-US/pages/supportcenter/support.aspx?productN…; target='_blank'>Legacy Ra2 Software page</a>, sign in at the top, and download the version the Main Repeater is running.
<ul><li>This can be located by going to the Main Repeater's IP address in a web browser and signing in using a Telnet login or the default "Lutron/Lutron" to sign in and select DeviceIP.</li><li>The version it is running will be listed under the CODEVER table as pictured below: <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='CODEVER as it's displayed in the Web GUI'></img></li></ul>
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<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>When I try to upgrade my software, the 'here' link leads me to a page that says access denied.
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>This will happen if you are not logged in with a myLutron account that has completed the Level 2 Training
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Refer to our <a href='#Before' target='_blank'>Before We Begin</a> section for more details.</li></ul>
</li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>If you have completed Level 2 training, make sure you are logged into the correct account on our <a href='https://www.mylutron.com' target='_blank'>myLutron page</a>.</li></ul>
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An overview of how to retrieve a project file, upgrade, and install the RadioRA 2 software.

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RadioRA 2 Software Overview

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RadioRA 2, Overview, Extraction

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RadioRA 2 Software Overview

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An overview of how to retrieve a project file, upgrade, and install the RadioRA 2 software.

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RadioRA 3

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