Lutron Connect Portal - System Monitor Tool

<div style='color: #444444;font-family: 'Segoe UI', Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size: 13px;white-space: normal;background-color: rgba(255, 255, 255, 0.85);line-height: 1.2;'>The System Monitor tool within the Lutron Connect Portal is a key benefit of a connected system. With remote services enabled on a project, those with access to the Place will have the ability to monitor system performance through the System Monitor tool.</div>
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<p style='margin: 0px 0px 10px;line-height: 1.2;color: #444444;font-family: 'Segoe UI', Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size: 13px;white-space: normal;background-color: rgba(255, 255, 255, 0.85);'>For more information, please see our <a href='/articles/en_US/Knowledge_Article/Lutron-Connect-Portal-Overview' target='_blank'>Lutron Connect Portal Overview</a> on the Lutron Connect Support Site. 
 
For additional training, view the <a href='https://lutron.docebosaas.com/us/learn/course/1942/play/3177/system-mon…; target='_self'>System Monitor - Overview Training (OVW 412)</a> on Lutron's Lighting Control Institute (LCI) Online. 
 
Note: A myLutron account and LCI registration is required to access training 
 
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<h3 style='margin: 0.75rem 0px 0px;line-height: 1.714;white-space: normal;padding: 0px;font-size: 16px;color: #172b4d;font-family: -apple-system, blinkmacsystemfont, 'segoe ui', roboto, oxygen, ubuntu, 'fira sans', 'droid sans', 'helvetica neue', sans-serif;background-color: #ffffff;'>Accessing System Monitor</h3>
<h3 style='margin: 0.75rem 0px 0px;line-height: 1.714;white-space: normal;padding: 0px;font-size: 16px;color: #172b4d;font-family: -apple-system, blinkmacsystemfont, 'segoe ui', roboto, oxygen, ubuntu, 'fira sans', 'droid sans', 'helvetica neue', sans-serif;background-color: #ffffff;'>System Monitor is accessed via the Place within the Lutron Connect Portal. When you select a Place, you will be greeted with the System Monitor screen, showing any Processors in the project, their MAC, Serial Number, Firmware, and Status.</h3>
<h4 style='margin: 0.75rem 0px 0px;line-height: 1.714;white-space: normal;padding: 0px;font-size: 16px;color: #172b4d;font-family: -apple-system, blinkmacsystemfont, 'segoe ui', roboto, oxygen, ubuntu, 'fira sans', 'droid sans', 'helvetica neue', sans-serif;background-color: #ffffff;'></h4>
<h4 style='margin: 0.75rem 0px 0px;line-height: 1.714;white-space: normal;padding: 0px;font-size: 16px;color: #172b4d;font-family: -apple-system, blinkmacsystemfont, 'segoe ui', roboto, oxygen, ubuntu, 'fira sans', 'droid sans', 'helvetica neue', sans-serif;background-color: #ffffff;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='System Monitor within the Connect Places screen.' height='230' width='1204' style='display: block;margin-left: auto;margin-right: auto;'></img></h4>
 
 
 
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<h3 style='margin: 0px 0px 10px;line-height: 1.2;color: #444444;font-family: 'Segoe UI', Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size: 13px;white-space: normal;background-color: rgba(255, 255, 255, 0.85);'>Viewing System Time, Location, Date, MAC Addresses, and Networking Information</h3>
Select a Place and select a processor 
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='A list of Processors after selecting a Place' height='auto' width='auto' style='display: block;margin-left: auto;margin-right: auto;'></img> 
Processor Details will be displayed. 
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The Processor Details Screen' height='550' width='1015' style='display: block;margin-left: auto;margin-right: auto;'></img>
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<h3>Viewing Activity Logs</h3>
<ol><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>
Select Activity Logs from the Processor Details page. 
</li></ol>
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The Activity Logs Button in the Processor Details Screen' height='263' width='902' style='display: block;margin-left: auto;margin-right: auto;'></img> 
<ol start='2'><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>
Select View to view an existing log, or select Create Activity Log File to generate a new log. 
</li></ol>
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The Activity Log Files menu' height='270' width='698' style='display: block;margin-left: auto;margin-right: auto;'></img> 
 
<ol start='3'><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>
View Activity Log in app or Download Table Data.
</li></ol>
 <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='688' height='566' style='display: block;margin-left: auto;margin-right: auto;'></img> 
For information on how to read the Activity Log, please see our System Activity Viewer section of the <a href='https://support.lutron.com/us/en/product/radiora3/article/troubleshooti…; target='_blank'>Troubleshooting within Lutron Designer</a> article on the RadioRA 3 Support Site. 
 
 
 
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<h3>Creating a Support File</h3>
Support files created this way do not include the Project file for reference.
 
<ol><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Select Support File from the Processor Details page.</li></ol>
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='The Support File Window' height='170' width='409' style='display: block;margin-left: auto;margin-right: auto;'></img> 
 
<ol start='2'><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Select Create Engineering Support File.</li></ol>
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='A support File code' height='205' width='660' style='display: block;margin-left: auto;margin-right: auto;'></img> 
<ol start='3'><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'>Copy the code and email it to <a href='mailto:systemsupport@lutron.com' target='_blank'>systemsupport@lutron.com</a> with details on the issue you are experiencing. Please include timestamps and affected loads in your description.</li></ol>
 
 
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<h3>Device Status Table</h3>
Scroll down to view the Processor's Links from the Processor Details screen.
This displays each device connected to the processor's link, it's device status, battery, and serial number.
 <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='1090' height='600' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
For wired links on QSX/Athena, you will also see any reported Link Noise, Overrun Errors, and Framing Errors. For more details on what this means, hover your mouse over each for a brief description.
If you are encountering issues with non-responsive devices or activation issues and there are errors in any of these, we recommend following this guide: <a href='https://support.lutron.com/us/en/product/homeworks/article/troubleshoot…; target='_blank'>HomeWorks | Troubleshooting | Determining and troubleshooting Link Noise</a> 
 <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Checking Link Health within the Device Status section' height='305' width='1123' style='display: block;margin-left: auto;margin-right: auto;'></img> 
For Clear Connect Type-X (CCX) devices, you can also view their Firmware Revision and the Processor's Noise Level.
If the Noise Level is Severe or Moderate and you are experiencing issues with transferring to Type-X devices, we recommend ensuring no 2.4Ghz emitting devices are nearby the Processor or Type-X Gateway.
Note: You may need to refresh the device's status or select Refresh Table to populate this information.
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='1198' height='468'></img>
 
 
 
<h3>Remotely Rebooting Processors for RadioRA 3 and HomeWorks QSX Systems</h3>
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<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='1017' height='518' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
 
 
<h3>Starting Debug Logging for Integration Troubleshooting</h3>
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<ol><li style='color: #3e3e3e;line-height: 1.2;font-family: helvetica, arial, sans-serif;font-size: 16px;'>Select Configure Debug Logging in the Processor Details screen.</li></ol>
 <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='750' height='180' style='display: block;margin-left: auto;margin-right: auto;'></img> 
 
<ol start='2'><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;line-height: 1.2;'>Select whether you want to enable, or disable, Debug Logging</li></ol>
Debug Logging enables the Processor to log more information than normal, such as network traffic and integration commands received/sent.
 <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='584' height='320' style='display: block;margin-left: auto;margin-right: auto;'></img>
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<h3 style='margin: auto;font-weight: 300;font-family: 'Segoe UI Semilight', 'Segoe UI', Segoe, Tahoma, Helvetica, Arial, sans-serif;color: #0072c6;font-size: 1.46em;line-height: 1.4;white-space: normal;background-color: rgba(255, 255, 255, 0.85);'>Check Connection History</h3>
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Select Connection History in the Processor Details screen.
 
Note: Seeing disconnects for extremely short amounts of time is normal (Such as the ones pictured above) as the processor checks in for potential firmware upgrades automatically.
 <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='524' height='616' style='display: block;margin-left: auto;margin-right: auto;'></img>
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