<p style='line-height: 1.2;'><span style='color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>This article covers </span><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>design changes to Triathlon and Serena battery roller shades implemented on 11/7/2024 and how to identify new versus old components.</span></span><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'></span></p>
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<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;color: #3e3e3e;'>Impacted Products</span></p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Aptos, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: Helvetica, sans-serif;color: #3e3e3e;'>Serena and Triathlon branded:</span></p>
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'><span style='font-family: Helvetica, sans-serif;color: #3e3e3e;'>Battery rollers (with and without fascia)</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'><span style='font-family: Helvetica, sans-serif;color: #3e3e3e;'>12V wired power rollers</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'><span style='font-family: Helvetica, sans-serif;color: #3e3e3e;'>Cordless manual rollers with fascia</span></li></ul>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;color: #3e3e3e;'>Design Changes</span></span></p>
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<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='font-family: Helvetica, sans-serif;color: #3e3e3e;'>The following parts were modified to improve engagement and ensure proper installation:</span></p>
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'><span style='font-family: Helvetica, sans-serif;color: #3e3e3e;'>Top-Back Cover (Mounting Rail)</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'><span style='font-family: Helvetica, sans-serif;color: #3e3e3e;'>B-Bracket</span></li></ul>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;padding-left: 40px;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='469' height='auto'></img></span></p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;color: #3e3e3e;'>New Features</span></span></p>
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<p style='margin: 0in;line-height: 1.2;font-size: 11pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>The new Shade Bracket and Top-Back Cover are highlighted in the image below:</span></p>
<p style='margin: 0in;line-height: normal;font-size: 11pt;font-family: Aptos, sans-serif;'> </p>
<p style='margin: 0in;line-height: normal;font-size: 11pt;font-family: Aptos, sans-serif;padding-left: 40px;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='460' height='auto'></img></span></p>
<p style='margin: 0in;line-height: normal;font-size: 11pt;font-family: Aptos, sans-serif;'> </p>
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<p style='margin: 0in;line-height: normal;font-size: 11pt;font-family: Aptos, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>The below diagram shows how the new features engage:</span></p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;padding-left: 40px;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='253' height='305'></img></p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;color: #3e3e3e;'>Frequently Asked Questions</span></span></p>
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<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'><span style='color: #3e3e3e;'><strong>Q: </strong>Are the new parts backwards compatible?</span></p>
<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;'><span style='color: #3e3e3e;'><b><span style='font-family: Helvetica, sans-serif;'>A:</span></b><span style='font-family: Helvetica, sans-serif;'> No. You cannot mix old and new parts.</span></span></p>
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'><span style='font-family: Helvetica, sans-serif;color: #3e3e3e;'>A new B-Bracket can not be installed to an old Top-Back Cover due to an interference (note image 3 in the table below).</span></li><li style='margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 1.2;font-size: 12pt;font-family: Aptos, sans-serif;color: #3e3e3e;'><span style='font-family: Helvetica, sans-serif;color: #3e3e3e;'>An old B-Bracket will not properly engage a new Top-Back Cover (note image 2 in the table below).</span></li></ul>
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<p style='margin: 0in 0in 8pt;font-size: 10pt;font-family: Aptos, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;font-size: 10pt;font-family: Aptos, sans-serif;padding-left: 40px;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='439' height='auto'></img></p>
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<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'> </p>
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<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'><strong>Q:</strong> Will replacement shades ship with a new Top-Back Cover?</p>
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<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;'><strong>A:</strong> Yes. All shades will ship with a new top-back cover with the label shown below. The old shade must be completely removed and all new parts must be used to complete installation. </p>
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<p style='line-height: 1.2;font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;margin: 0in 0in 0in 0px;padding-left: 40px;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='708' height='auto'></img></p>