<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>This article provides step-by-step instructions on factory resetting Lutron Clear Connect Type X (CCX) lamps via the Lutron app when an internet connection is unavailable. This is helpful if you have moved a CCX lamp from one system to another without resetting it. </span></p>
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<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'><strong>Note: </strong>Factory resetting removes the device from the existing system so it can be added to a new system. </span></p>
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<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>For assistance factory resetting other Clear Connect devices, review the <span style='color: #006dcc;'><a href='https://assets.lutron.com/a/documents/returning_clear_connect_rf_device…; target='_blank' style='color: #006dcc;'>Returning Lutron Clear Connect System Devices to Factory Default Settings</a></span> application note.</span></p>
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<h3><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;'>Factory Reset CCX Lamps Without An Internet Connection</span></h3>
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<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>1. Log in to the Lutron app using <strong>Professional </strong>mode.</span></p>
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<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'><strong>Note:</strong> You may need to first sign out of your current account or exit out of the current system. </span></p>
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<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>2. Select <strong>RadioRA 3 / HomeWorks / Athena</strong>.</span></p>
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<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>3. Press <strong>Cancel </strong>at the<em> Unable to connect to the server</em> message.</span></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='265' height='auto' style='display: block;margin-left: auto;margin-right: auto;'></img></span></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>4. Choose <strong>More Options</strong><em> </em>at<em> </em>the bottom of the screen. </span></p>
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<p><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='390' height='auto' style='display: block;margin-left: auto;margin-right: auto;'></img></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>5. Select <strong>Reset Devices - Factory reset Clear Connect Type-X devices</strong><em>.</em></span></p>
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<p><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='414' height='auto' style='display: block;margin-left: auto;margin-right: auto;'></img></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>6. Select <strong>Continue using app</strong> at the mobile deactivation message.</span></p>
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<p><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='286' height='auto' style='display: block;margin-left: auto;margin-right: auto;'></img></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>7. Place the mobile device near the CCX device you wish to factory reset, then select <strong>Next </strong>in the bottom right-hand corner of the Lutron app. </span></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'><strong>Important:</strong> Ensure the CCX devices you want to reset are closest to the mobile device.</span></p>
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<p><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='433' height='auto' style='display: block;margin-left: auto;margin-right: auto;'></img></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>8. Leave your mobile device and <strong>power off the CCX device</strong> <strong>for 5 seconds</strong>.</span></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='379' height='auto' style='display: block;margin-left: auto;margin-right: auto;'></img></span><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'></span></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>9. Power the CCX device on, then select <strong>Continue </strong>in the Lutron app. </span></p>
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<p><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='378' height='auto' style='display: block;margin-left: auto;margin-right: auto;'></img></p>
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<p><span style='color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>The app will search for nearby CCX devices. </span><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>When a device is identified it will blink blue.</span></span></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'><strong>Note:</strong> </span><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Activated devices are only discoverable for reset by following the app-based steps after completing the required power cycle.</span></p>
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<p><span style='color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>10. Select <strong>Deactivate </strong>and then confirm deactivation. After</span><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'> you have deactivated all intended devices select <strong>Cancel </strong>to exit.</span></span></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>You have successfully deactivated a CCX device. You may now navigate back to your system or account login. </span></p>
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