Submitted by support_admin on

<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>The Lightbar Slim and x96 require that you properly wire all of the Luminaires. Some things that can cause the system to act unexpectedly are:</span></p>
<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Swapping luminaires after activation</span></li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Adding additional luminaires after activation</span></li></ul>
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<h2><span style='font-family: helvetica, arial, sans-serif;font-size: 22px;color: #3e3e3e;'>Installation and Verification</span></h2>
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<ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;line-height: 1.2;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Follow the steps in the <a href='https://www.ketra.com/hubfs/X96%20Install%20Guide_3662682a.pdf&#039; target='_self'>installation guide</a> and verify that the <strong>input wiring</strong>, <strong>mounting</strong>, and <strong>output wiring </strong>have all been completed correctly.</span></li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;line-height: 1.2;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Once your x96 is wired to all luminaires, apply power and activate it into your system. </span></li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;line-height: 1.2;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'><strong>Wait 15 minutes after devices are activated</strong>, then perform the verification steps below:</span>
<ol><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='color: #3e3e3e;'>From Lutron Designer, navigate to</span> </span><span style='background-color: #dddddd;font-family: helvetica, arial, sans-serif;font-size: 16px;'><code>Diagnostics → verify ccx and dual radio devices</code></span></li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;line-height: 1.2;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Verify the luminaires are controllable via the Mobile App and the controls in the space work per the programming.</span></li></ol>
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<p style='margin: 0px;padding: 0px;font-size-adjust: none;font-kerning: auto;font-optical-sizing: auto;font-feature-settings: normal;font-variation-settings: normal;font-stretch: normal;font-size: 1em;line-height: 1.714;font-family: ui-sans-serif, -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Ubuntu, &#39;Helvetica Neue&#39;, sans-serif;'> </p>
<p style='margin: 0px;padding: 0px;font-size-adjust: none;font-kerning: auto;font-optical-sizing: auto;font-feature-settings: normal;font-variation-settings: normal;font-stretch: normal;font-size: 1em;line-height: 1.714;font-family: ui-sans-serif, -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Ubuntu, &#39;Helvetica Neue&#39;, sans-serif;'> </p>
<p style='margin: 0px;padding: 0px;font-size-adjust: none;font-kerning: auto;font-optical-sizing: auto;font-feature-settings: normal;font-variation-settings: normal;font-stretch: normal;font-size: 1em;line-height: 1.714;font-family: ui-sans-serif, -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Ubuntu, &#39;Helvetica Neue&#39;, sans-serif;'> </p>
<h2><span style='font-family: helvetica, arial, sans-serif;font-size: 22px;'>Troubleshooting</span></h2>
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<table style='border-collapse: collapse;width: 822px;table-layout: fixed;font-size: 1em;height: 1809.09px;border-width: 1px;' border='1'><colgroup style='box-sizing: border-box;'><col style='box-sizing: border-box;width: 195.333px;'></col><col style='box-sizing: border-box;width: 82.3333px;'></col><col style='box-sizing: border-box;width: 543.333px;'></col></colgroup><tbody style='border-bottom-style: none;box-sizing: border-box;'><tr style='height: 65.9688px;'><th colspan='2' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;background-color: #dddddd;line-height: 1.2;'>
<p><span style='color: #3e3e3e;font-family: helvetica, arial, sans-serif;font-size: 16px;'><strong>Symptom</strong></span></p>
</th><th colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;background-color: #dddddd;line-height: 1.2;'>
<p><span style='color: #3e3e3e;font-family: helvetica, arial, sans-serif;font-size: 16px;'><strong>Troubleshooting Steps</strong></span></p>
</th></tr><tr style='box-sizing: border-box;height: 65.9688px;'><td colspan='2' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>The load isn&#39;t at the intended color</span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>If you can control the device from the Mobile App, check the programming.</span></p>
</td></tr><tr style='box-sizing: border-box;height: 210.719px;'><td colspan='2' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Can’t control any luminaires</span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Confirm the X96 is activated.</span></p>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Confirm that the database transfer is completed.</span></p>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Attempt to control the luminaires from the app.</span></p>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Review the programming.</span></p>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Deactivate and reactivate the X96.</span></p>
</td></tr><tr style='box-sizing: border-box;height: 131.047px;'><td colspan='2' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Can only control some of the luminaires</span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>One or more luminaires are fully or partially disconnected.</span></p>
<ol><li style='font-family: helvetica, arial, sans-serif;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Check for proper wiring.</span></li><li style='font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='#Rediscovery' target='_self'>Follow the Discovery steps to verify your installation</a>.</span></li></ol>
</td></tr><tr style='box-sizing: border-box;height: 86.1562px;'><td colspan='1' rowspan='6' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>LSO changed color without user control</span></p>
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<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Red or OFF</span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='color: #3e3e3e;'>Check that the system has</span> <a href='#Diagnostics' target='_self'>identified all Luminaires</a>.</span></p>
</td></tr><tr style='box-sizing: border-box;height: 142.531px;'><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Magenta (After 60 seconds)</span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>One or more luminaires are wired backwards (power is applied to the wrong end of the linear). The feedback applies to all luminaires downstream.</span></p>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='color: #3e3e3e;'>Check for proper wiring and then</span> <a href='#Rediscovery' target='_self'>Trigger Rediscovery</a>.</span></p>
</td></tr><tr style='box-sizing: border-box;height: 102.625px;'><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Cyan</span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>A system compatibility issue exists between x96 and LS0 Linears.</span></p>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Confirm both the x96 and the luminaire models match your system type.</span></p>
</td></tr><tr style='box-sizing: border-box;height: 122.344px;'><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Blue</span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Missing or reversed communication signals</span></p>
<ol><li style='font-family: helvetica, arial, sans-serif;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Check for proper wiring.</span></li><li style='font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='#Rediscovery' target='_self'>Trigger Rediscovery</a>.</span></li></ol>
</td></tr><tr style='box-sizing: border-box;height: 142.516px;'><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Yellow</span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>The number of luminaires exceeds the length limits.</span></p>
<ol><li style='font-family: helvetica, arial, sans-serif;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Remove excess luminaires.</span></li><li style='font-family: helvetica, arial, sans-serif;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Power cycle the x96.</span></li><li style='font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='#Rediscovery' target='_self'>Trigger Rediscovery</a>.</span></li></ol>
</td></tr><tr style='box-sizing: border-box;height: 212.906px;'><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Orange</span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>All luminaires are orange — Luminaires have not been discovered</span></p>
<ol><li style='font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='#Rediscovery' target='_self'>Trigger Rediscovery</a>.<a title='https://lutron.atlassian.net/wiki/spaces/SCQT/pages/edit-v2/1463189699#…; href='https://lutron.atlassian.net/wiki/spaces/SCQT/pages/edit-v2/1463189699#…; target='_blank'></a></span></li></ol>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a title='https://lutron.atlassian.net/wiki/spaces/SCQT/pages/edit-v2/1463189699#…; href='https://lutron.atlassian.net/wiki/spaces/SCQT/pages/edit-v2/1463189699#…; target='_blank'></a><span style='color: #3e3e3e;'>One or more luminaires are orange but not the entire run — Some luminaires may have been added or replaced to the run but have not been discovered.</span></span></p>
<ol><li style='font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='#Rediscovery' target='_self'>Trigger Rediscovery</a></span></li></ol>
</td></tr><tr style='box-sizing: border-box;height: 86.1562px;'><td colspan='2' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>A linear is less bright or off compared to the rest of the run</span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='#Rediscovery' target='_self'>Trigger rediscovery</a></span></p>
</td></tr><tr style='box-sizing: border-box;height: 166.906px;'><td colspan='2' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='color: #3e3e3e;'>The discovered/communicating devices in</span> <span style='background-color: #dddddd;'><code>Lutron Designer → Diagnostics → verify ccx</code> <code>and dual radio devices</code></span> <span style='color: #3e3e3e;'>does not match the number of installed luminaires</span></span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='#Rediscovery' target='_self'>Trigger rediscovery</a></span></p>
</td></tr><tr style='box-sizing: border-box;height: 146.719px;'><td colspan='2' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='color: #3e3e3e;'>The communicating devices in</span> </span><span style='background-color: #dddddd;font-family: helvetica, arial, sans-serif;font-size: 16px;'><code>Lutron Designer → Diagnostics → verify ccx and dual radio devices</code></span><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'> <span style='color: #3e3e3e;'>do not match the number of discovered luminaires</span></span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Some of the wires may have become loose or disconnected</span></p>
<ol><li style='font-family: helvetica, arial, sans-serif;color: #3e3e3e;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Check for proper wiring</span></li><li style='font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='#Rediscovery' target='_self'>Trigger rediscovery</a></span></li></ol>
</td></tr><tr style='box-sizing: border-box;height: 126.531px;'><td colspan='2' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='color: #3e3e3e;'>The firmware revision comes back as 0.0.0.0 in</span> </span><span style='background-color: #dddddd;font-family: helvetica, arial, sans-serif;font-size: 16px;'><code>Lutron Designer → Diagnostics → verify ccx and dual radio devices</code></span></p>
</td><td colspan='1' rowspan='1' style='border-right-width: 0px;border-bottom-width: 0px;text-align: left;box-sizing: border-box;min-width: 48px;vertical-align: top;background-color: var(--ds-surface, #ffffff);line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><a href='#Rediscovery' target='_self'>Trigger rediscovery</a><span style='color: #3e3e3e;'>, then p</span></span><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>erform a CCX device firmware update</span></p>
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<h2><span style='font-family: helvetica, arial, sans-serif;font-size: 22px;color: #3e3e3e;'>Tools for Troubleshooting / Verification</span></h2>
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<h3 id='Diagnostics'><span style='font-family: helvetica, arial, sans-serif;font-size: 20px;'>Diagnostics</span><a id='Diagnostics' target='_blank'></a></h3>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>This diagnostic allows you to verify if the x96 has identified all of the luminaires. The x96 updates this value either when the device is activated into the system, or when rediscovery is triggered.</span></p>
<ol start='1'><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>
<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='color: #3e3e3e;'>Navigate to</span> </span><span style='background-color: #dddddd;font-family: helvetica, arial, sans-serif;font-size: 16px;'><code>Lutron Designer → Diagnostics → verify ccx and dual radio devices</code></span></p>
</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Using either the refresh or refresh all button, retrieve the number of luminaires discovered by the X96 device.</span></p>
</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>
<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Record the number of luminaires connected to the x96 in the physical installation.</span></p>
</li></ol>
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<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Fix:</span></p>
<ul><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>If the number of luminaires communicating does not match the number of luminaires discovered, check the wiring and then click refresh.</span></p>
</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>
<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='color: #3e3e3e;'>If the number of luminaires discovered does not match the number of luminaires installed,</span> <a href='#Rediscovery' target='_self'>continue to the Rediscovery steps</a>.</span></p>
</li></ul>
<p> </p>
<p> </p>
<h3 id='Rediscovery'><a id='Rediscovery' target='_blank'></a><span style='font-size: 20px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;'>Rediscovery</span></h3>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Allows you to fix issues with Luminaire Discovery / Identification.</span></p>
<h3><span style='color: #3e3e3e;'><strong><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'></span></strong></span></h3>
<h3 id='From-the-Device'><span style='color: #3e3e3e;'><strong><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>From the Device:</span></strong></span></h3>
<ol start='1'><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>
<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Triple tap the X96 button located next to the output connector.</span></p>
</li></ol>
<h3></h3>
<h3 id='From-Lutron-Designer'><span style='color: #3e3e3e;'><strong><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>From Lutron Designer:</span></strong></span></h3>
<ol start='1'><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>
<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Navigate to </span><span style='background-color: #dddddd;font-family: helvetica, arial, sans-serif;font-size: 16px;'><code>Lutron Designer → Diagnostics → verify ccx and dual radio devices</code></span></p>
</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;line-height: 1.2;'>
<p><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>Click Rediscover (Available over both local and remote connections)</span></p>
</li><li style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>
<p style='line-height: 1.2;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;color: #3e3e3e;'>The current number of luminaires that are discovered/identified by the X96 controller will be updated automatically</span></p>
</li></ol>

ShortDescription_S

Troubleshooting resources for the X96 Ketra Controller and LS0 Lightbar Slim

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ka0PY000000CGnNYAW
ArticleNumber_S
000006032
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How To
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https://lutron.surveymonkey.com/r/CQHRSNT
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On
Title_S
Ketra x96 LS0 Lightbar Slim Troubleshooting
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MetaTitle
Ketra x96 LS0 Lightbar Slim Troubleshooting
MetaDescription
Troubleshooting resources for the X96 Ketra Controller and LS0 Lightbar Slim
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Ketra-x96-LSO-Troubleshooting
PageTitle
Ketra x96 LS0 Lightbar Slim Troubleshooting
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