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<h3 class='ms-rteElement-H2' style='text-align: start;'><b><span style='background-color: rgba(255, 255, 255, 0.85);font-size: 13.33px;color: rgb(38, 38, 38);font-family: verdana;'>Has this happened to your dimmer?</span></b></h3>

<p><b>Please remember that all pairing / programming will be lost and the unit will return to it&#39;s original factory settings.  There are a few reasons why you may need to Factory Default a Caseta Dimmer, Switch or Fan Control.  They are listed below:</b></p>

<h3><b><span style='font-size: 18px;'>Forgotten Password Reset and Password Change Procedures using the Lutron App for Caseta and RA2 Select Systems</span></b><br><br><br><u><b>KNOWLEDGE ARTICLE CONTENTS:</b></u></h3>
<b>Section (1): How to reset your forgotten password using the Lutron App<br> <br>Section (2):  How to change your password using the Lutron App</b><br> 

<h3><b>Application</b> </h3>
I had to replace my Caséta Smart Hub and I want to continue to use the same email address that I have on my Lutron App account.<h4>Below are the steps to use in order to remove your email from your old Smart Hub in the Lutron App:</h4>

<h3><b>Overview</b></h3>

<h4> There are two main reasons you would need to upgrade your Caséta / RA2 Select hub firmware:</h4>

<p>1. During the initial setup of your new Hub / Main Repeater in the app. You may get a message to upgrade the firmware to the latest version and an on screen prompt in the app to start the process.</p>

<h1 style='margin: 12pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 16pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><span style='font-family: Helvetica, sans-serif;'>This article details the common reasons why a user cannot connect to a Caséta system and the troubleshooting steps to resolve the issue.</span></h1>

<h3><br><b>Overview</b></h3>
Smart Away is a feature to give you peace of mind while you are away from your home. Smart Away can be turned On/Off manually or automatically. When Smart Away is on, there will be a banner shown on the Home Page of the Lutron App to let you know it is active. 

<h3><br><b>Features</b></h3>
Randomization - Smart Away can randomly turn lights on and off throughout a specified time range to make it look like someone is home. Specifically, it does the following:

<br>This guide describes how to enable your system to change device levels when you arrive or leave home, Geofencing does the work for you in case you forget.<br> 

<b>Before you start</b>
<ul><li>Identify the type of light bulbs you are planning to use (Examples: Incandescent, Halogen, LED, etc.)</li><li>Identify the model number of the dimmer you want to use or already have (Model number can normally be found on the side of the dimmer or on the package it came in)</li></ul>