<p style='margin: 0in 0in 8pt;line-height: 11.75pt;background: white;font-size: 12pt;font-family: &#39;Times New Roman&#39;, serif;'><span style='font-size: 11.0pt;font-family: Helvetica, sans-serif;color: #181818;'>If you are experiencing issues with your lights turning on and off randomly, and you are using the Lutron app, please select a link below to direct you to additional troubleshooting resources:</span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'>     <img alt='Works with Apple® HomeKit logo' height='37' width='144' src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…;                 <img alt='Works with Amazon Alexa Logo' height='41' width='125' src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…;                    <img alt='Works with Google Home badge' height='38' width='129' src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…;
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;padding-left: 40px;'><span style='font-family: Helvetica, sans-serif;'><a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; style='color: blue;text-decoration: underline;' target='_blank'>Apple HomeKit</a>                        <a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; style='color: blue;text-decoration: underline;' target='_blank'>Amazon Alexa</a>                       <a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; style='color: blue;text-decoration: underline;' target='_blank'>Google Home</a></span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If your smart hub is not integrated with any of the third parties above, please contact Lutron Technical Support with support logs and timestamps from your system. If you are unsure how to submit support logs, review the <a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; style='color: blue;text-decoration: underline;' target='_blank'>How to Create a Support File for Caséta/RA2 Select</a> article. </span></p>
<p style='margin: 0in 0in 8pt;text-align: center;line-height: 11.75pt;background: white;font-size: 12pt;font-family: &#39;Times New Roman&#39;, serif;'><i><span style='font-size: 11.0pt;font-family: Helvetica, sans-serif;color: #181818;'>Note: support logs must be submitted while connected to the same Wi-Fi network that your smart hub is currently connected to.</span></i></p>
<p style='margin: 0in 0in 8pt;text-align: center;line-height: 11.75pt;background: white;font-size: 12pt;font-family: &#39;Times New Roman&#39;, serif;'><i><span style='font-size: 11.0pt;font-family: Helvetica, sans-serif;color: #181818;'> </span></i></p>
<p style='margin: 0in 0in 8pt;line-height: 11.75pt;background: white;font-size: 12pt;font-family: &#39;Times New Roman&#39;, serif;'><span style='font-size: 11.0pt;font-family: Helvetica, sans-serif;color: #181818;'>If you are not using a smart hub or the lights that your Lutron smart switch is controlling are flickering or flashing? Review the troubleshooting steps in the <a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; style='color: blue;text-decoration: underline;' target='_blank'>Flickering / Flashing LED Lights with Caséta Dimmers</a> article.</span></p>