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Ka product troubleshooting

Restore a Lutron Honeycomb Shade to Factory Default

Submitted by support_admin on

<h2 style='box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;margin: 0px 0px var(--lwc-spacingSmall,0.75rem) 0px;'><span style='box-sizing: border-box;color: #3e3e3e;'><span style='box-sizing: border-bo

Caseta integrations worked and now don't

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<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'>Choose the integration below that was working previously but now isn’t:</span></h4>

Can not setup a new Caséta integration

Submitted by support_admin on

<h4 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'><span style='font-size: 14.0pt;line-height: 107%;font-family: Helvetica, sans-serif;font-style: normal;'>Choose the integration below that you are experiencing an issue setting up:</span></h4>

How to program a Pico remote with a Caséta device or the Lutron app

Submitted by support_admin on

<p style='margin: 2pt 0in 0in;break-after: avoid;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-size: 13.0pt;line-height: 107%;font-family: Helvetica, sans-serif;color: #2f5496;'>This article details the steps to pair and unpair a Pico remote to a Caséta switch and dimmer or the Lutron app. </span></p>

How to update the firmware of a Caséta device in the Lutron app

Submitted by support_admin on

<h2 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 13pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: #2f5496;font-weight: normal;'><span style='font-family: Helvetica, sans-serif;'>This article details the steps needed to update a Caséta device’s firmware using the Lutron app.</span></h2>

Activation programming issues with a Caseta dimmer, switch, or shade to the Lutron app.

Submitted by support_admin on

<h2 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 13pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><span style='font-family: Helvetica, sans-serif;color: rgb(0, 0, 0);'>This article addresses some of the common reasons why a user cannot program a Caséta/RA2 Select device to the Lutron app and provides potential workarounds to resolve them. </span></h2>

How to fix one Lutron Caseta device showing no response in the Apple Home app?

Submitted by support_admin on

<h2 style='margin-top: 3px;'><span style='font-size: 13pt;'><span style='line-height: 107%;'><span style='font-family: &quot;Calibri Light&quot;,sans-serif;'><span style='color: #2f5496;'><span style='font-weight: normal;'><span style='font-family: &quot;Helvetica&quot;,sans-serif;'>This article addresses the common reasons why one Lutron device is displaying “no response” in the Apple Home app and provides potential workarounds to resolve the issue.

How to fix multiple Lutron Caseta devices not responding in the Apple Home app

Submitted by support_admin on

<h2 style='margin-top: 3px;'><span style='font-size: 13pt;'><span style='line-height: 107%;'><span style='font-family: &quot;Calibri Light&quot;,sans-serif;'><span style='color: #2f5496;'><span style='font-weight: normal;'><span style='font-family: &quot;Helvetica&quot;,sans-serif;'>This article addresses some of the common reasons why all Lutron dimmers or switches are displaying “no response” in the Apple Home app and provides potential workarounds to resolve the

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