How to fix one Lutron Caseta device showing no response in the Apple Home app?

<h2 style='margin-top: 3px;'>This article addresses the common reasons why one Lutron device is displaying “no response” in the Apple Home app and provides potential workarounds to resolve the issue. </h2>

<h2 style='margin-top: 3px;'>This article is expected to take 15 minutes to complete.</h2>

<h3 style='margin-top: 3px;'>Knowledge Article Contents:</h3>

<h4 style='margin-top: 3px;'>Before You Begin</h4>

<ol><li style='margin-left: 8px;margin-top: 3px;'><a href='#Anchor1'>Dimmer or switch does not power on</a></li><li style='margin-left: 8px;margin-top: 3px;'><a href='#Anchor2'>Dimmer, switch, or shade was replaced</a></li><li style='margin-left: 8px;margin-top: 3px;'><a href='#Anchor3'>Device is out of range of the Lutron Smart Hub, Main Repeater, or Processor</a></li><li style='margin-left: 8px;margin-top: 3px;'><a href='#Anchor4'>The integration between the Lutron Smart Hub and Apple HomeKit is broken</a></li></ol>

<h4 style='margin-top: 3px;'>Related Articles</h4>

<h3 style='margin-top: 3px;'>Before You Begin</h3>

<ol><li style='margin-left: 16px;'>Check that your Lutron devices can be controlled by the Lutron app. If you cannot connect to your system in the Lutron app review the steps in <a href='https://support.lutron.com/us/en/product/casetawireless/article/bridge-…; target='_blank'>"Reestablish connection to your Caseta/RA2 Select System"</a> to get your Smart Hub back online.</li></ol>

<ol start='2'><li style='margin-bottom: 11px;margin-left: 16px;'>Integrate your Smart Hub, Main Repeater, or Processor with Apple HomeKit by following the steps in the <a href='https://support.lutron.com/us/en/product/casetawireless/article/connect…; target='_blank'>"How to setup Apple HomeKit (Siri) with Caseta/RA2 Select"</a> article. </li><li style='margin-bottom: 11px;margin-left: 16px;'>If multiple Lutron devices are not responding to Siri or the Apple Home app, you may be experiencing a different issue. Review the steps in the <a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; target='_blank'>“How to fix multiple Lutron devices not responding in the Apple Home app?”</a> article to resolve this issue. </li></ol>

<div style='margin-left: 8px;margin-top: 3px;text-align: left;'><a id='Anchor1' name='Anchor1'>1. Dimmer or switch does not power on</a></div>

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If your dimmer or switch’s indicator lights do not light up or it does not respond to physical button presses, confirm it is wired properly by reviewing the wiring diagrams, installation videos, or step-by-step instructions found on the <a href='https://webtools.lutron.com/wiringwizard/us/en?id=q1&p=q1' target='_blank'>Lutron Wiring Wizard</a> . If you have confirmed proper wiring of your Caseta switch or dimmer, make sure you are meeting the device’s minimum load requirements by reviewing pages 4 and 5 of the <a href='https://assets.lutron.com/a/documents/369987_eng.pdf#page=%204' target='_blank'>Caseta Load Controls specification submittal</a>. If using LEDs with a dimmer make sure you are using a dimmable, compatible LED bulb. For a list of compatible LEDs to use with your Lutron dimmer visit the <a href='https://www.lutron.com/en-US/Pages/LEDCompatibilityTool/Compatibility.a…; target='_blank'>Lutron LED Finder Tool</a>. 
<div style='margin-left: 8px;margin-top: 3px;'><a id='Anchor2' name='Anchor2'>2. Dimmer, switch, or shade was replaced</a></div>
 If you recently replaced a dimmer, switch, or shade make sure the old device has been deleted from the Lutron app and the new device has been added to it. 
<div style='margin-left: 40px;'>To remove a device, tap on the device's icon in the Lutron app and select Edit Device at the bottom of the pop-up prompt. Then tap on Delete Device to remove it from the Lutron app. If prompted, confirm deleting the device. </div>

<div style='margin-left: 40px;'>To add a new device tap on the Settings icon in the top left-hand corner of the My Home screen in the Lutron app. Then select Add Device from the top of the list. Follow the on-screen prompts to finish adding your new device.</div>
 Once the new device has been added to the Lutron app, you should be able to assign it to a room in the Apple Home app. <a id='Anchor3' name='Anchor3'> 3. Device is out of range of the Lutron Smart Hub, Main Repeater, or Processor</a> If your Lutron device responds to button presses on the device but it does not respond to commands from the Lutron app or Apple Home app, the dimmer, switch, or shade may be out of range of your Lutron Smart Hub or Main Repeater. Follow the steps below to resolve this issue: 
<div style='margin-left: 40px;'>Step 1 Confirm the dimmer, switch, or shade is within RF range of the Smart Hub or Main Repeater. If it is greater than 30 feet away (through obstructions like walls or floors) move the Smart Hub so it is within range of the device having the issue. If you are unable to move the Smart Hub closer a Lutron wireless repeater, or range extender, can be added to your system to boost the signal strength. The amount of repeaters or extenders depends on which Lutron system is being used. Lutron PRO Tip: Lutron’s devices do not communicate over Wi-Fi. The addition of a Wi-Fi booster or repeater will not improve the signal strength of the Lutron devices. </div>

<div style='margin-left: 40px;'>Step 2 Once the Smart Hub has been relocated to within 30 feet of the dimmer or switch, or a repeater or range extender has been added to the system, try to control the device in the Lutron app again. Step 3 If you can control the dimmer, switch, or shade from the Lutron app, but the device is still not responding in the Apple Home app, continue to the next section: The integration between the Lutron Smart Hub and Apple HomeKit is broken.</div>
 <a id='Anchor4' name='Anchor4'> 4. The integration between the Lutron Smart Hub and Apple HomeKit is broken</a> If you have followed all the steps in this guide and your Lutron device is still showing no response in the Apple Home app follow the steps below to reset the HomeKit integration with your Lutron Smart Hub, Main Repeater, or Processor. It is important these steps are followed in the order they are presented to ensure the Lutron hub no longer integrates with HomeKit: Resetting the HomeKit integration will remove all your Lutron devices, and their programmed automations, from the Apple Home app. This will not delete your Devices, Scenes, or Schedules from the Lutron app. 
<div style='margin-left: 40px;'>Step 1 From the Apple Home app <img alt='image.png' src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; style='width: 32.1875px;height: 32.1875px;'></img> tap on the More icon <img alt='image.png' src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; style='width: 32.1875px;height: 32.1875px;'></img> in the top right-hand corner of the screen and select Home Settings <img alt='image.png' src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; style='width: 32.1875px;height: 32.1875px;'></img> from the drop-down menu.</div>

<div style='text-align: center;'> <img alt='image.png' src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…;

<div style='text-align: center;'>Image 4.1: Drop-down menu of the Apple Home app </div>

<div style='margin-left: 40px;'>Step 2 From the Home Settings menu scroll down and select Home Hubs & Bridges. Step 3 Under the heading Bridges locate the Lutron Smart Hub. This could be named something like “Default Room Caséta Smart Hub”.</div>

<div style='text-align: center;'>Image 4.2: Home Hubs & Bridges screen in the Apple Home app </div>

<div style='margin-left: 40px;'>Step 4 Tap on the Lutron Smart Hub and at the bottom of the screen select Remove. When prompted, confirm the removal of the hub.</div>

<div style='text-align: center;'><img alt='image.png' src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…;

<div style='text-align: center;'>Image 4.3: Removing a Smart Hub from a home in the Apple Home app </div>

<div style='text-align: center;'>Image 4.4: Rear view of a Caséta Smart Hub with the reset button outlined </div>

<ul><li style='margin-left: 88px;margin-bottom: 11px;'>At the 20 second mark the LED light strip in the center of the hub will start flashing. Do not release the button.</li><li style='margin-bottom: 11px;margin-left: 88px;'>The LED light strip will flash again at the 40 second mark. Once the light strip starts to flash again, immediately release the button on the back of the hub. Do not wait for the LED to stop flashing as this process is time sensitive.</li></ul>

<div style='margin-left: 40px;'>Step 6 Now that the HomeKit reset process is complete, integrate the Lutron hub with HomeKit through the Lutron app by following the steps in the <a href='https://support.lutron.com/us/en/product/casetawireless/article/connect…; target='_blank'>"How to setup Apple HomeKit (Siri) with Caseta/RA2 Select"</a> article. If you are still unable to resolve the "no response" issue in the Apple Home app, contact Lutron Technical Support using the information at the bottom of this article. </div>

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<div class='msocomtxt' id='_com_1'>Related Articles If multiple Lutron devices are not responding to Siri or the Apple Home app review the steps in the <a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; target='_blank'>“How to fix multiple Lutron devices not responding in the Apple Home app?”</a> article to resolve this issue.</div>
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This article addresses the common reasons why one Lutron device is displaying “no response” in the Apple Home app and provides potential workarounds to resolve the issue.

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ka03c000000DdpgAAC

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000003152

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How To