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<h2 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 13pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><span style='font-family: Helvetica, sans-serif;color: rgb(0, 0, 0);'>This article addresses some of the common reasons why a user cannot program a Caséta/RA2 Select device to the Lutron app and provides potential workarounds to resolve them. </span></h2>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;color: rgb(0, 0, 0);'> </span></p>
<h2 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 13pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;'><span style='font-family: Helvetica, sans-serif;color: rgb(0, 0, 0);'>This article is expected to take 10 minutes to complete.</span></h2>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><span style='font-size: 13.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'><span style='color: rgb(0, 0, 0);'>Knowledge Article Contents</span>:</span></h3>
<ol><li style='line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>
<p style='line-height: 1;'><a href='#Before' target='_self'><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'>Before You Begin </span></a></p>
</li><li style='line-height: 1;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>
<p><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'><a href='#Confirmthedeviceissupported' target='_self'>Confirm the device is supported</a></span></p>
</li><li style='line-height: 1;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>
<p><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'><a href='#VerifyRFsignal' target='_self'>Verify RF signal range</a></span></p>
</li><li style='line-height: 1;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>
<p><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'><a href='#Factoryreset' target='_self'>Factory reset the device</a></span></p>
</li><li style='line-height: 1;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>
<p><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'><a href='#Connecttothecorrecthub' target='_self'>Connect the device to the correct hub</a></span></p>
</li><li style='line-height: 107%;break-after: avoid;font-size: 11pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(47, 84, 150);font-weight: normal;font-style: italic;'>
<p style='line-height: 1;'><a href='#Related' target='_self'><span style='font-size: 12.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'>Related Articles</span></a></p>
</li></ol>
<div align='center' style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'><hr align='center' width='100%' size='2'></hr><span style='color: rgb(0, 0, 0);font-size: 18px;'><strong><span style='line-height: 107%;font-family: Helvetica, sans-serif;'><a id='Before' target='_blank' style='color: rgb(0, 0, 0);'></a>Before You Begin</span></strong></span></div>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If the <strong>indicator lights</strong> of your switch or dimmer do not light up, or it does not respond to button presses, confirm it is wired properly by reviewing the wiring diagrams, installation videos, or step-by-step instructions found at the <a style='color: rgb(5, 99, 193);text-decoration: underline;' target='_blank'>Lutron Wiring Wizard</a>.</span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If you have confirmed the Caséta switch or dimmer is wired correctly, make sure you are meeting the device’s minimum load requirements by reviewing pages 4 and 5 of the </span><a href='https://assets.lutron.com/a/documents/369987_eng.pdf#page=4&#039; style='color: rgb(5, 99, 193);text-decoration: underline;' target='_blank'><span style='font-family: Helvetica, sans-serif;'>Caséta Load Controls specification</span></a><span style='font-family: Helvetica, sans-serif;'> submittal. </span></p>
<div align='center' style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><strong><span style='font-size: 13.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'><a id='Confirmthedeviceissupported' target='_blank'></a><span style='color: rgb(0, 0, 0);font-size: 18px;'>Confirm the Device is Supported</span></span></strong></h3>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Follow the steps below if you see a “<strong>Device Not Supported</strong>” message in the Lutron app:</span></p>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 1.5;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Confirm the device you are adding to the app is the correct one for your system:</span>
<ul style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Caséta</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> dimmers, switches, and sensors can only be programmed to a </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Caséta Smart Hub </strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>(L-BDG2-WH), or a <strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Caséta Smart Hub <strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Pro</strong></strong></span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> </strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>(​L-BDGPRO2-WH).</span></span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>RA2 Select</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> devices can only be programmed to a </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>RA2 Select Main Repeater</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> (RR-SEL-REP2).</span></span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Pico remotes</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> can be programmed to either system.</span></span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Serena shades</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> can only be programmed to a </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Caséta</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> system. They are compatible with either </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Caséta Smart Hub </strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>(L-BDG2-WH) or <strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Caséta Smart Hub <strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Pro</strong></strong></span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> </strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>(​L-BDGPRO2-WH) models.</span></span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Triathlon, Sivoia QS, Palladiom Wire-Free</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> and </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Palladiom Wireless</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>shades</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> can be programmed to either system. They are compatible with the </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Caséta Smart Hub <strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Pro </strong></strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>(L-BDGPRO2) and the </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>RA2 Select Main Repeater </strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>(RR-SEL-REP2). They are </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>not compatible</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> with the </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>standard Caséta Smart Hub </strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>(L-BDG2).</span></span></li></ul>
</li><li style='margin: 0in 0in 0in 0px;line-height: 1.5;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Check to see if there are any updates available for the <strong style='color: var(--slds-g-color-neutral-base-10, #181818);background-color: var(--lwc-colorbackgroundalt, #fff);'>Lutron App</strong><span style='color: var(--slds-g-color-neutral-base-10, #181818);background-color: var(--lwc-colorbackgroundalt, #fff);'> from your mobile device’s app store. If there are, download them to your device.</span></span></li><li style='margin: 0in 0in 0in 0px;line-height: 1.5;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>Power cycle</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> your Smart Hub or Main Repeater. This should force it to check for a </span><strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>firmware update</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>.</span></span>
<ul style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>The <strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>light ring</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> around the Smart Hub or Main Repeater will begin to circle (or carousel) around the hub if an update is being installed.</span></span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>It may take up to 5 minutes for a firmware upgrade to begin.</span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Once the update completes, the Smart Hub or Main Repeater will turn off, then power back on again.</span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 16px;font-family: helvetica, arial, sans-serif;'><strong><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>Note: </span></strong><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>If the Smart Hub or Main Repeater is <strong>not</strong> running the latest firmware, newer devices may not be recognized or supported.</span></li></ul>
</li><li style='margin: 0in 0in 0in 0px;line-height: 1.5;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'>If pairing a dimmer, ensure the dimmer controls the light normally <strong style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>before</strong><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'> pairing it to the app.</span></span>
<ul style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 1.5;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>If the dimmer <strong>cannot dim</strong> the light properly, or does <strong>not control</strong> the light, we&#39;d want to ensure that&#39;s resolved before activating to the system</span></span></li><li style='margin: 0in 0in 0in 0px;line-height: 1.5;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>If the lights are <strong>LEDs</strong>, we recommend checking these articles regarding <strong>common compatibility issues</strong>:</span></span>
<ul style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 1.5;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'><a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; target='_blank'>Flickering or Flashing LEDs</a></span></span></li><li style='margin: 0in 0in 0in 0px;line-height: 1.5;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'><a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; target='_blank'>Ghosting or Blinking LEDs</a></span></span></li></ul>
</li><li style='margin: 0in 0in 0in 0px;line-height: 1.5;font-size: 16px;font-family: helvetica, arial, sans-serif;'><span style='font-family: helvetica, arial, sans-serif;font-size: 16px;'><span style='background-color: var(--lwc-colorbackgroundalt, #fff);color: var(--slds-g-color-neutral-base-10, #181818);'>We also recommend verifying your light is compatible via our <span style='font-family: Helvetica, sans-serif;'><a href='https://www.lutron.com/en-US/Pages/LEDCompatibilityTool/Compatibility.a…; target='_blank'>Lutron LED Finder Tool</a></span></span></span></li></ul>
</li></ol>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<div align='center' style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><span style='font-size: 18px;line-height: 107%;font-family: Helvetica, sans-serif;color: rgb(0, 0, 0);'><a id='VerifyRFsignal' target='_blank' style='color: rgb(0, 0, 0);'></a><strong>Verify RF Signal Range</strong></span></h3>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If your device’s indicator lights are blinking quickly (see Image 2.1) but the Lutron app does not advance to the “Room” screen (see image below), it is possible that the device is out of range of your smart hub or main repeater. Follow the steps below to remedy this issue:</span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Lutron App Activation Process' height='348' width='160'></img> <br></span></p>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Confirm that the device you are adding is <strong>within RF range</strong> of the hub. If it is <strong>greater than 30 feet away</strong> (through walls or floors) move the hub so it is within range of the device you are adding.</span></li></ol>
<p style='margin: 0in 0in 8pt 0.5in;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'><strong>Lutron <span style='color: rgb(0, 0, 0);'>PRO </span>Tip</strong>: One Caséta Wireless Repeater (PD-REP-WH) and/or one Plug-in Lamp Dimmer (PD-3PCL-WH) can be added to a Caséta system to extend the RF signal.</span></p>
<p style='margin: 0in 0in 8pt 0.5in;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='623' height='313'></img></span></p>
<ol start='2' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Add the device again in the Lutron app once the <strong>hub has been relocated</strong>, or a repeater or range extender has been added to the system. </span></li></ol>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If you are still unable to add the device, <strong>factory reset</strong> the dimmer, switch, or shade by following the steps below.</span></p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><span style='font-size: 13.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'><a id='Factoryreset' target='_blank'></a><span style='color: rgb(0, 0, 0);font-size: 18px;'><strong>Factory Reset the Device</strong></span></span></h3>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If your device has entered pairing mode (see image below), or has been paired to another device previously, but it will not add into the Lutron app it needs to be <strong>factory reset</strong>. </span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Caseta Devices in Pairing mode' height='100' width='226'></img> <br></span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;text-align: left;'><i><span style='font-family: Helvetica, sans-serif;'>Caséta devices in pairing mode</span></i></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><iframe frameborder='0' scrolling='auto' width='560' height='315' src='https://www.youtube.com/embed/foHMG1e_F5Q?si=G2Buq3wHXBfHRxMI&#039; title='YouTube video player' allowfullscreen='allowfullscreen'></iframe><span style='font-family: Helvetica, sans-serif;'></span></p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Follow the steps below to reset your <strong>Caséta/RA2 Select</strong> dimmer or switch (the entire process should be completed in under 6 seconds): </span></p>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Quickly <strong>triple tap</strong> and then hold the ON <b>or</b> OFF button until the <strong>indicator light(s)</strong> on the device start <strong>flashing quickly</strong>.</span></li></ol>
<p style='margin: 0in 0in 0in 0.5in;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'> </span></p>
<ol start='2' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'><strong>Immediately</strong> <strong>triple tap</strong> the button again, but this time <b>do not</b> hold. The <strong>indicator lights</strong> will flash again but this time slowly. </span></li></ol>
<p style='text-indent: 0.5in;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><i><span style='font-family: Helvetica, sans-serif;'>Do not wait for the indicator light(s) to stop flashing as this process is time sensitive.</span></i></p>
<p style='margin: 0in 0in 8pt 0.5in;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'><strong><span style='color: rgb(0, 0, 0);'>Lutron PRO Tip</span></strong>: Do not lift your finger from the button, simply release pressure and immediately start tapping to enter the next step of the factory reset process.</span></p>
<p style='margin: 0in 0in 0in 0.5in;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'> </span></p>
<ol start='3' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Watch the lights that the switch or dimmer is controlling. If the reset was successful, the lights will turn on and off 3 times (or brighten and dim 3 times) then turn back on to full brightness.</span></li></ol>
<p style='margin: 0in 0in 8pt 0.5in;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'><strong><span style='color: rgb(0, 0, 0);'>Lutron PRO Tip</span></strong>: You may have to close out of the Lutron app completely to properly default your device. Make sure the app is not running in the background of your device.</span></p>
<p style='margin: 0in 0in 0in 0.5in;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'> </span></p>
<ol start='4' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Add the device again in the <strong>Lutron app</strong>. If you are having difficulty resetting the switch or dimmer, pull the <strong>tab </strong>out that is beneath the off button of the device and push it back in to power cycle the unit. Then attempt another reset. </span></li></ol>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If you are still unable to add the device, continue to the “Connect the device to the correct hub” section below.</span></p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><span style='color: rgb(0, 0, 0);font-size: 18px;'><strong><span style='line-height: 107%;font-family: Helvetica, sans-serif;'><a id='Connecttothecorrecthub' target='_blank' style='color: rgb(0, 0, 0);'></a>Connect the Device to the Correct Hub</span></strong></span></h3>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>If you have <strong>multiple homes</strong> or Smart Hubs, make sure you are connected to the <strong>correct home and/or Smart Hub </strong>by checking the following:</span></p>
<ul style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Your smart hub is <strong>within range (30 ft.)</strong> of the device you are adding.</span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>You have successfully <strong>reset </strong>your Caséta/RA2 Select device to its <strong>factory default </strong>(See above).</span></li><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>None of the existing paired devices in your system are <strong>blinking slowly</strong> when in <strong>Add Device mode</strong> in the Lutron app. (see image below)</span></li></ul>
<p style='text-align: left;'><span style='font-family: Helvetica, sans-serif;'></span><em><span style='font-family: Helvetica, sans-serif;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Caseta devices slowly blinking in the Add Device Mode' height='134' width='305'></img> </span></em></p>
<p style='text-align: left;'><em><span style='font-family: Helvetica, sans-serif;'>Caséta devices blinking slowly when in Add Device in the Lutron app</span></em></p>
<p style='text-align: left;'> </p>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'>
<details class='mce-accordion'>
<summary>Confirm you are connected to the right hub before adding your device:</summary>
<ol style='list-style-type: lower-alpha;margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Tap on the <b>Homes</b> icon <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='30' height='25'></img> in the top-right hand corner of the Lutron app.</span>
<ul style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'><strong>Note</strong>: This will only appear if you have multiple <strong>Lutron Systems</strong></span></li></ul>
</li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>A drop-down menu will appear to <strong>display multiple homes</strong>. The home with a <strong>checkmark </strong></span><span style='color: black;background: white;'><img alt='Checkmark with solid fill' height='18' width='18' src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage… style='font-family: Helvetica, sans-serif;'> next to it is the one you are currently connected to. </span></li><li style='margin: 0in 0in 0in 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Tap on the correct home for the device you are adding.</span><span style='font-family: Helvetica, sans-serif;'></span></li></ol>
<p style='margin: 0in 0in 0in 0.75in;text-align: center;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
</details>
<br><ol style='list-style-type: lower-alpha;margin-bottom: 0in;margin-top: 0px;'></ol>
</li></ol>
<p style='margin: 0in 0in 0in 0.75in;text-align: center;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 0in 0.75in;text-align: center;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<ol start='2' style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 8pt 0px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Add the device again in the Lutron app.</span></li></ol>
<p style='margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='margin-left: 307px;margin-top: 173px;width: 29px;height: 30px;'> </span></p>
<details class='mce-accordion'>
<summary>If you have recently replaced your smart hub, you will have to add the new hub to your Lutron app prior to adding your device. Follow the steps below to add another hub:</summary>
<ol style='margin-bottom: 0in;margin-top: 0px;'><li style='margin: 0in 0in 0in 24px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Tap on the <b>Settings</b> icon <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='25' height='25'></img> in the top left-hand corner of the Lutron app.</span></li><li style='margin: 0in 0in 0in 24px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Next, select <b>Account</b> and tap on <b>Add Home</b>.</span></li><li style='margin: 0in 0in 0in 24px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Follow the on-screen steps to activate your smart hub.</span></li><li style='margin: 0in 0in 0in 24px;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Add the device to the new hub after it is activated.</span></li></ol>
</details>
<p style='margin: 0in 0in 8pt 0.5in;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'> </p>
<p style='margin: 0in 0in 8pt 0.5in;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><i><span style='font-family: Helvetica, sans-serif;'>If you no longer need access to the old hub, delete it from your Lutron app by switching to the previous home. Then, in the <b>Settings</b> of the Lutron app, tap on <b>Edit</b> <b>Home </b>and select <b>Remove</b> <b>System</b> <b>from</b> <b>Account</b>.</span></i></p>
<p> </p>
<div align='center' style='text-align: center;margin: 0in 0in 8pt;line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><hr align='center' width='100%' size='2'></hr></div>
<h3 style='margin: 2pt 0in 0in;line-height: 107%;break-after: avoid;font-size: 12pt;font-family: &#39;Calibri Light&#39;, sans-serif;color: rgb(31, 55, 99);font-weight: normal;'><span style='color: rgb(0, 0, 0);'><strong><span style='font-size: 13.0pt;line-height: 107%;font-family: Helvetica, sans-serif;'><a id='Related' target='_blank' style='color: rgb(0, 0, 0);'></a>Related articles</span></strong></span></h3>
<ul><li style='line-height: 107%;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Is your device more than 30 feet from your smart hub? Review “</span><a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; style='color: rgb(5, 99, 193);text-decoration: underline;' target='_blank'><span style='font-family: Helvetica, sans-serif;'>How to extend the RF range of the Caséta Hub</span></a><span style='font-family: Helvetica, sans-serif;'>” for more information on expanding signal range.</span></li><li style='line-height: 2;font-size: 11pt;font-family: Calibri, sans-serif;'><span style='font-family: Helvetica, sans-serif;'>Got a new replacement hub and need help setting it up? Review “</span><a href='https://support.lutron.com/us/en/product/casetawireless/article/trouble…; style='color: rgb(5, 99, 193);text-decoration: underline;' target='_blank'><span style='font-family: Helvetica, sans-serif;'>How to replace a Caséta Hub or RA2 Select Main Repeater</span></a><span style='font-family: Helvetica, sans-serif;'>” for assistance.</span></li></ul>

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Explore common reasons why a user cannot program a Caséta/RA2 Select dimmer, switch, or shade to the Lutron app and find workarounds in our Caséta support center.

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Activation programming issues with a Caseta dimmer, switch, or shade to the Lutron app.
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Activation programming issues with a Caseta dimmer, switch, or shade to the Lutron app.
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Explore common reasons why a user cannot program a Caséta/RA2 Select dimmer, switch, or shade to the Lutron app and find workarounds in our Caséta support center.
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Activation programming issues with a Caseta dimmer, switch, or shade to the Lutron app.
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