Blink Codes for System Sunnata Devices

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<h3 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'>Sunnata Dimmers and Companion Dimmers </h3>
<hr style='border-color: var(--slds-g-color-palette-neutral-80, #ccc);'></hr>
 
Note: Indicator lights are numerically ordered from bottom to top.
 
Example: Indicator light "1" is the bottom LED, indicator light "9" is the top LED.
 
 
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Main dimmer: LEDs 6, 8, and 9 are flashing slowly (once per second). </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Some companions: LEDs 1, 2, and 4 are flashing quickly (three times per second). </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Other companions: LEDs 7, 8, and 9 are flashing slowly (once per second) or no LEDs are illuminated. </li></ul>
 
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>One or more companion dimmers are on the load side of the main dimmer. Main dimmer must be on the load side of the circuit.</li></ul>
Action:  
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Swap the main dimmer with a companion dimmer that has LEDs 1, 2, and 4 flashing quickly (three times per second).</li></ul>
 
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Sunnata dimmer with LEDs 6, 8, and 9 flashing slowly (once per second)' title='Sunnata dimmer with LEDs 6, 8, and 9 flashing slowly (once per second)' width='360' height='360' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
<div align='center' style='margin: 15pt 0in;text-align: center;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'><hr align='center' width='100%' size='0'></hr></div>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Main dimmer: LEDs 1,7, and 9 are flashing. </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Companion: No LEDs illuminated. </li></ul>
 
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Wiring error. </li></ul>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Swap wires on black and brass terminals on the main dimmer.   </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Ensure wiring matches wiring diagrams. </li></ol>
 
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Sunnata dimmer with LEDs 1,7, and 9 flashing' title='Sunnata dimmer with LEDs 1,7, and 9 flashing' width='360' height='360' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
<div align='center' style='margin: 15pt 0in;text-align: center;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'><hr align='center' width='100%' size='0'></hr></div>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Main dimmer: LEDs 7, 8, and 9 are flashing. </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Companion: No LEDs illuminated. </li></ul>
 
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Wiring error. </li></ul>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Swap wires on blue and brass terminals on the main dimmer.   </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Ensure wiring matches wiring diagrams.  </li></ol>
 
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Sunnata dimmer with LEDs 7, 8, and 9 flashing' title='Sunnata dimmer with LEDs 7, 8, and 9 flashing' width='360' height='360' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
<div align='center' style='margin: 15pt 0in;text-align: center;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'><hr align='center' width='100%' size='0'></hr></div>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Main dimmer: LEDs 1 and 7 are flashing.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Companion: No LEDs illuminated.</li></ul>
 
Cause: 
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Improper phase selection.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Incoming line voltage is too high.</li></ol>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Change to forward-phase. Confirm load compatibility in Step 2 and use instructions in Step 7 / Phase-Select Mode to change phase.  </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Ensure that the input voltage to the device is less than 130 V~.  </li></ol>
 
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Sunnata dimmer with LEDs 1 and 7 flashing' title='Sunnata dimmer with LEDs 1 and 7 flashing' width='360' height='360' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
<div align='center' style='margin: 15pt 0in;text-align: center;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'><hr align='center' width='100%' size='0'></hr></div>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Main dimmer: LEDs 1, 2, and 3 are flashing. </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Companion: No LEDs illuminated. </li></ul>
 
Cause: 
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Incompatible load. </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Hot and neutral connections are reversed.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Potential short detected</li></ol>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Check if lamp is compatible on <a target='_blank' href='http://www.lutron.com/ledfinder'>www.lutron.com/ledfinder</a>. Change to a compatible lamp. </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Swap wires on the black and silver terminals.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Remove the load and leave the Hot and Neutral connected. When power is restored, if the blink code returns, contact Lutron Technical Support.
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>As an alternative, swap with a known working dimmer; if working dimmer displays the code, refer to Action 1.</li></ol>
</li></ol>
 
 
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Sunnata dimmer with LEDs 1, 2, and 3 flashing' title='Sunnata dimmer with LEDs 1, 2, and 3 flashing' width='360' height='360' style='display: block;margin-left: auto;margin-right: auto;'></img>
 
<div align='center' style='margin: 15pt 0in;text-align: center;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'><hr align='center' width='100%' size='0'></hr></div>
<div align='center' style='margin: 15pt 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;text-align: left;'>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Main dimmer: LED 5 is flashing.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Companion: No LEDs illuminated.</li></ul>
 
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Load or ambient temperature exceeds ratings.</li></ul>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Ensure load is within ratings. See Step 2 of the installation guide or refer to "<a href='https://support.lutron.com/us/en/product/radiora3/article/system-design…; target='_blank'>Sunnata PRO Dimmers & Switches</a>".</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Note deratings for multi-gang applications.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Ensure ambient temperature is less than 104 °F ( 40 °C). </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Pull FASS and replace. See Step 6 of the installation guide.</li></ol>
</div>
<div align='center' style='margin: 15pt 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;text-align: left;'> </div>
<div align='center' style='margin: 15pt 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;text-align: left;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Sunnata dimmer with LED 5 flashing' title='Sunnata dimmer with LED 5 flashing' width='360' height='360' style='display: block;margin-left: auto;margin-right: auto;'></img></div>
<div align='center' style='margin: 15pt 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;text-align: left;'> </div>
<div align='center' style='margin: 15pt 0in;text-align: center;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'><hr align='center' width='100%' size='0'></hr></div>
<div align='center' style='margin: 15pt 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;text-align: left;'>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Main dimmer: LEDs 1-9 are flashing.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Companion: No LEDs illuminated.</li></ul>
 
Cause: 
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Wiring issue at main dimmer.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Wiring issue at load or load failure.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Improper phase selection.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Incompatible load.</li></ol>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Swap wires on the silver and brass terminals on the main dimmer.   </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Check wiring at all the terminals.   </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Check for short circuits to neutral or ground in all wiring locations, including at the load.   </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Remove load and check if it failed as a short.   </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Change phase. Confirm load compatibility in Step 2 and use instructions in Step 7 / Phase-Select Mode to change phase.   </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Check if lamp is compatible on <a target='_blank' href='http://www.lutron.com/ledfinder'>www.lutron.com/ledfinder</a>. Change to compatible lamp.</li></ol>
</div>
<div align='center' style='margin: 15pt 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;text-align: left;'> </div>
<div align='center' style='margin: 15pt 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;text-align: left;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Sunnata dimmer with LEDs 1-9 flashing' title='Sunnata dimmer with LEDs 1-9 flashing' width='360' height='360' style='display: block;margin-left: auto;margin-right: auto;'></img></div>
 
 
 
 
<h3 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'> Sunnata Switches</h3>
<hr align='center' width='100%' size='0' style='border-color: var(--slds-g-color-palette-neutral-80, #ccc);font-family: Aptos, sans-serif;font-size: 14.6667px;text-align: center;'></hr>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Switch Status LED flashes 4 times every 5 seconds </li></ul>
 
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Wiring error</li></ul>
Action:  
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Swap wires on blue and brass terminals on the main switch.</li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Ensure wiring matches wiring diagrams. </li></ol>
<p style='color: #555555;margin-bottom: 0in;line-height: normal;background-position-x: initial;background-position-y: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;background-color: white;margin-top: 0in;margin-right: 0in;font-size: 11pt;font-family: Aptos, sans-serif;'> 
<hr></hr>
Symptom: 
<ul><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;color: #3e3e3e;'>Status LED flashes 2 times every 5 seconds </li></ul>
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Load or ambient temperature exceeds ratings.</li></ul>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Ensure load is within ratings. See Step 2 of the installation guide or refer to "<a href='https://support.lutron.com/us/en/product/radiora3/article/system-design…; target='_blank'>Sunnata PRO Dimmers & Switches</a>".</li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Note deratings for multi-gang applications.</li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Ensure ambient temperature is less than 104 °F ( 40 °C). </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Pull FASS out and push back in. See Step 6 of the installation guide.  </li></ol>
<h2 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'></h2>
 
<h2 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'></h2>
<h2 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'>Standard Sunnata Keypads  </h2>
<hr style='border-color: var(--slds-g-color-palette-neutral-80, #ccc);'></hr>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Status LEDs on the keypad don’t light up when buttons on it are pressed.</li></ul>
 
Cause: 
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Power is not present at the keypad.  </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Incorrect wiring.</li></ol>
Action:  
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Circuit breaker OFF. Turn ON breaker. </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Wire the keypad according to the installation section.  </li></ol>
<p style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background-position-x: initial;background-position-y: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;background-color: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'> 
<hr></hr>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>All status LEDs on the keypad flash when any button is pressed. </li></ul>
 
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>The keypad is in the Factory Settings Mode and has not been configured to work in a system. </li></ul>
 Action
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Refer to the RadioRa3 programming software and ensure the device is assigned to that keypad. Perform a transfer and make sure it is successful. </li></ol>
<h2 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'></h2>
 
<h2 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'></h2>
<h2 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'>Hybrid Sunnata Keypads </h2>
<hr></hr>
The diagrams below show which LEDs are referred to in the troubleshooting steps.
<h2 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;padding-left: 40px;'><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='201' height='250'></img> <img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='210' height='250'></img><img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; width='211' height='248'></img></h2>
 
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>LED A blinks once per second and LED B is off (or dimly lit).</li></ul>
 
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Hybrid keypad is detecting a wiring error.  </li></ul>
Action:
<ul><li style='font-size: 16px;'>Check the wiring against Step 3 of the instructions. Verify that the black and red wires are not swapped.  </li></ul>
<hr></hr>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>LED A and LED B are flashing alternatively, once per second.  </li></ul>
 
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Hybrid keypad is seeing higher voltage than expected.  </li></ul>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Change between forward-phase and reverse-phase. Refer to Step 7 "Phase-Select Mode" of the installation guide.  </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Ensure that the input voltage to the device is less than 130V~.</li></ol>
<p style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background-position-x: initial;background-position-y: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;background-color: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'> 
<hr></hr>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>LED A flashes once per second, LED B stays on. </li></ul>
 
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Hybrid keypad is detecting a problem with the circuit.  </li></ul>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Verify that the bulb is dimmable. Test with an incandescent/halogen bulb. Check compatibility on <a target='_blank' href='http://www.lutron.com/ledfinder'>www.lutron.com/ledfinder</a>.</li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Check the wiring against Step 3 of the instructions. Verify that the black and white wires are not swapped.  </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Test on another lighting circuit.  </li></ol>
<p style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background-position-x: initial;background-position-y: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;background-color: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'> 
<hr></hr>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>LED A and LED B are flashing together, once per second.  </li></ul>
 
Cause: 
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Hybrid keypad has exceeded its rated temperature.  </li></ol>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Ensure load is within ratings noted in Step 2 of the install guide. Note derating for multi-gang applications.   </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Ensure ambient temperature is less than 104°F (40°C).</li></ol>
<p style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background-position-x: initial;background-position-y: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;background-color: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'> 
<hr></hr>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>LED A stays on, LED B blinks once a second.  </li></ul>
 
Cause: 
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Hybrid keypad is seeing higher current than expected.  </li></ol>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Check the wiring against Step 3 of the instructions. Verify that the white and red wires are not swapped.  </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Check the short circuits to neutral and ground in all wiring locations, including at the load.  </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Replace the load(s) to check if it failed as a short.  </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: Aptos, sans-serif;'>Change between forward-phase and reverse-phase. Refer to the instructions under Setup for phase selection.  </li><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 11pt;font-family: Aptos, sans-serif;'>Check if bulb is compatible on <a target='_blank' href='http://www.lutron.com/ledfinder'>www.lutron.com/ledfinder</a>. Change to compatible bulb. </li></ol>
<p style='color: #555555;margin-bottom: 0in;line-height: normal;background-position-x: initial;background-position-y: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;background-color: white;margin-top: 0in;margin-right: 0in;font-size: 11pt;font-family: Aptos, sans-serif;'> 
<hr></hr>
 Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Status LEDs on the keypad don’t light up when buttons on it are pressed.  </li></ul>
 
Cause: 
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Power not present at keypad.  </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Incorrect wiring.  </li></ol>
Action:
<ol style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Circuit breaker OFF. Turn ON the breaker.  </li><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Check the wiring against Step 3 of the instructions.  </li></ol>
<p style='color: #555555;margin-bottom: 0in;line-height: normal;background-position-x: initial;background-position-y: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;background-color: white;margin-top: 0in;margin-right: 0in;font-size: 11pt;font-family: Aptos, sans-serif;'> 
<hr></hr>
Symptom: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>All status LEDs on the keypad flash when any button is pressed.  </li></ul>
 
Cause: 
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #3e3e3e;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>The keypad is in the Factory Settings Mode and has not been configured to work in a system.  </li></ul>
Action:
<ul style='margin-top: 0in;margin-bottom: 0in;'><li style='color: #555555;margin-bottom: 0in;line-height: normal;background: white;margin-top: 0in;margin-right: 0in;font-size: 16px;font-family: helvetica, arial, sans-serif;'>Refer to the programming software and ensure the device is assigned to that keypad. Perform a transfer and make sure it is successful.  </li></ul>