CCX Processors and PoE Injector Blink Codes

<h1 style='margin: 0in;line-height: normal;background: white;font-size: 11pt;font-family: Aptos, sans-serif;'>CCX Processors and PoE Injector Blink Codes</h1>
This article provides details and troubleshooting steps on the blink codes that a CCX Processor or PoE Injector can provide.
 
This article is expected to take 5 minutes to complete.
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<h2>Knowledge Article Contents: </h2>
<ol><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Anchor1' target='_self'>Processor Blink Codes</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Anchor2' target='_self'>PoE Injector Blink Codes</a></li><li style='font-size: 16px;font-family: helvetica, arial, sans-serif;'><a href='#Anchor3' target='_self'>Troubleshooting</a></li></ol>
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<h2><a id='Anchor1' target='_blank'></a>Processor Blink Codes</h2>
<details open='open' class='mce-accordion'>
<summary>Green Blink Every 10 Seconds</summary>
-Normal operating state for the processor
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Normal Processor Blink' height='auto' width='250'></img> 
 
</details>
<details open='open' class='mce-accordion'>
<summary>Blue Blink</summary>
-The processor is performing a software update. Please wait up to 10 minutes and check the Processor again.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Processor Updating Blink' height='auto' width='250'></img>
</details>
<details open='open' class='mce-accordion'>
<summary>Solid Red</summary>
-There is an error with the processor, contact Lutron Technical Support
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Processor Error Code' height='auto' width='250'></img> 
 
</details>
<details open='open' class='mce-accordion'>
<summary>Rapid Green Blink</summary>
- This blink code means the processor is communicating with the software while the software is in "Activation" mode. Your processor is ready to activate.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Software Identification Blink' height='auto' width='250'></img> 
</details>
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<h2><a id='Anchor2' target='_blank'></a>PoE Injector Blink Codes</h2>
<details open='open' class='mce-accordion'>
<summary>Green Blink</summary>
- The unit is on with no load connected to it. Please connect the Processor to the adapter.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='No Connected Load Blink' height='auto' width='200'></img> 
</details>
<details class='mce-accordion'>
<summary>Yellow and Green Blink</summary>
- The unit has detected an invalid load. This can often be a result of the ethernet wires in the ethernet ports being swapped; swap these cables and power cycle the processor and adapter.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Invalid Load Blink' height='auto' width='200'></img> 
 
</details>
<details class='mce-accordion'>
<summary>Solid Green</summary>
- The unit has detected a valid Power-Over-Ethernet or IEEE 802.3af load.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Valid Load Blink' height='auto' width='200'></img> 
 
</details>
<details open='open' class='mce-accordion'>
<summary>Yellow Blink</summary>
- The unit is overloaded / in a shorted condition. This can often be a result of the ethernet wires in the ethernet ports being swapped; swap these cables and power cycle the processor and adapter.
<img src='https://lutron.my.salesforce-sites.com/publicknowledge/servlet/rtaImage…; alt='Overload Blink' height='auto' width='200'></img>
</details>
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<h2><a id='Anchor3' target='_blank'></a>Troubleshooting<a href='#PowerOn' target='_blank'></a></h2>
<ol><ol></ol></ol>
<h3>The processor does not power on</h3>
<ol><ul><li style='font-size: 13px;font-family: helvetica, arial, sans-serif;'>Check if a PoE switch is being used and if it is configured properly. If not, use the provided Lutron PoE Injector.</li><li style='font-size: 13px;font-family: helvetica, arial, sans-serif;'>Verify that both ends of the ethernet cable are securely attached to the correct ports on the PoE injector.</li><li style='font-size: 13px;font-family: helvetica, arial, sans-serif;'>Check that the IN/OUT connections on the PoE Injector are correct.</li></ul></ol>
 
<h3>The processor cannot be found in the software</h3>
<ol><ul><li style='font-size: 13px;font-family: helvetica, arial, sans-serif;'>Make sure the ethernet cable is connected to the same LAN network as the setup software.</li><li style='font-size: 13px;font-family: helvetica, arial, sans-serif;'>The ethernet run is longer than the supported 328ft (100m) add a PoE extender to support the ethernet run.</li><li style='font-size: 13px;font-family: helvetica, arial, sans-serif;'>Check that the IN/OUT connections on the PoE Injector are correct.</li></ul></ol>
 
<h3>The processor does not control the surrounding lights</h3>
<ol><ul><li style='font-size: 13px;font-family: helvetica, arial, sans-serif;'>The controls or lights are not within the range of the wireless processor.</li><li style='font-size: 13px;font-family: helvetica, arial, sans-serif;'>The processor lost power because the Ethernet cable is too long, a PoE extender is needed</li></ul></ol>